Tenancy Enforcement Advisor

Amplius; Peterborough; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

A leading housing provider in the UK is seeking a Tenancy Enforcement Advisor to handle anti-social behavior queries and deliver a top-notch customer service experience. This hybrid role, requiring office presence once a week, offers a salary of up to £27,060 per year. Candidates should have strong communication skills and experience in high volume call handling. Join us to make a real impact in the communities we serve.

Benefits

28 days annual leave plus bank holidays

Pension scheme with matched contributions up to 10%

Paid professional subscription for membership fees

Employee Assistance Programme

Health cash plan for everyday health checks

Cycle to Work and Electric Car Lease schemes

High street and gym membership discounts

Qualifications

• Ability to assess and triage calls effectively.
• Strong relationship-building skills with customers.

Responsibilities

• Act as the first point of contact for anti-social behavior queries.
• Record customer contact and ensure data protection adherence.

Skills

Good written and verbal communication skills

Good ICT and admin skills

Excellent interpersonal skills

Experience of high volume call handling

Job description

Up to £27,060 per year

Hybrid, minimum of 1 day per week in our Rushden, Boston or Peterborough office

Temporary,Full Time

At Amplius, were on a mission to deliver homes that make a difference. As a fresh and forward-focused social housing provider, we prioritise tenant safety, sustainability, and smart property investment.

In our Tenancy Enforcement Advisor role, youll be the first point of contact for customers reporting anti social behaviour and neighbourhood management issues, to deliver a first class customer experience including call handing and online services.

• Location: Hybrid, minimum of 1 day per week in our Rushden, Boston or Peterborough office
• Salary:Up to £27,060 per year
• Contract:Temporary - 2 month Contract
• Your week: 36.25 hours per week, 9am 5.15pm Monday to Friday, with 1-hour lunch
  
  

Snapshot of your role

This is what your day will look like as our Tenancy Enforcement Advisor:

• Be the first point of contact for all anti social behaviour and neighbourhood management queries into the group, taking incoming calls via the group call handling system. Triaging, risk assessing and action planning all calls, giving initial advice, opening a case on the system and allocating to the correct team member.
• Appropriately respond to webforms reporting anti-social behaviour and neighbourhood management issues, including opening a case on the system and allocating to the correct team member.
• Ensure all customer contact is recorded accurately on the system, including adhering to data protection requirements.
  
  

Your toolkit for success

To thrive in our Tenancy Enforcement Advisor role, youll need:

• Good written and verbal communication skills.
• Good ICT and admin skills.
• Excellent interpersonal skills that enable relationships to be built and maintained
• Experience of hight volume call handling.
  
  

Why join Amplius?

There Are Loads Of Things That Make Amplius a Great Place To Be - Every Colleague Has The Chance To Grow With Us, Make a Real Difference To Our Customers Lives And Ultimately Be The Most Authentic Version Of Themselves

Grow with us

Your development matters to us. With tailored training programs, ongoing feedback, and career progression pathways, we support you to advance as far as you want to go.

Make a real impact

Our mission is rooted in service and community. Your work will contribute directly to improving the lives of people in the communities we serve.

Environmental and social impact

Were dedicated to sustainability and social responsibility, taking real steps to protect our planet and foster inclusivity.

Perks of working atAmplius

• 28 days annual leave plus bank holidays, with the ability to carry over allowance and purchase more
• Pension scheme with matched contributions up to 10%, plus life cover of three times your annual salary
• Paid professional subscription for membership fees relating to your role
• Employee Assistance Programme offering free wellbeing tools, free flu jabs and more
• Health cash plan giving cash back for everyday health checks such as optical and dental
• Cycle to Work and Electric Car Lease schemes
• High street, holiday and gym membership discounts
• Plus lots more once you join!
  
  

The important stuff

Were dedicated to ensuring our recruitment process is fair, transparent, and accessible. Reasonable adjustments will be provided upon request for all candidates.

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

We do not provide visa sponsorship; you must be eligible to work in the UK to join Amplius. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

Have any questions?Contact theAmplius Recruitment Teamand well be in touch to support you with any questions, queries or conundrums!

The Company

Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. Were a team of over 1,300 colleagues driven to have a positive impact on peoples lives and provide affordable homes that make a difference.

LNKD1_UKTJ