Tenancy Coordinator - Wembley

FY Recruitment; London, Wembley; On-site; GBP 30,000 - 32,000; Full time

Job summary

An established industry player is seeking a Tenancy Co-ordinator/Administrator to join their dynamic team. This role offers an exciting opportunity to support the Leasing team in managing the tenancy process efficiently. You will be responsible for ensuring all documentation is accurate and compliant, while providing outstanding customer service throughout the leasing journey. Ideal candidates will have a strong administration background, excellent communication skills, and proficiency in IT, particularly Excel. This position is perfect for those looking to make a significant impact in a rewarding environment.

Benefits

Free parking

Flexible working hours

Support for customer events

Qualifications

• Strong administration background with excellent attention to detail.
• Experience in customer service and IT skills including Excel.

Responsibilities

• Manage all aspects of the tenancy process ensuring accuracy and compliance.
• Provide outstanding customer service throughout the leasing journey.
• Liaise with teams to ensure smooth arrivals and departures.

Skills

Administration

Customer Service

IT Skills

Excel

Organizational Skills

Communication Skills

Job description

Tenancy Co-ordinator / Administrator

ASAP start - 6-month FTC until Sep/Oct 2025

Wembley Park (free parking and easy reach of the met/jubilee lines)

5 days a week (will include a Saturday but time off in lieu in week)

Hours: 9.30- 5.30pm

£30-£32K + bens

Calling candidates with strong Administration background and excellent attention to detail!!!

Fantastic role working for one of the UK’s award-winning mixed-use property developers who have worked on many prestigious projects.

As a strong administrator your role will support the Leasing team by taking responsibility for managing all aspects of the tenancy process. It is suited to an administrator with experience in customer service and excellent IT skills including excel.

Key Accountabilities:

• Progress every let agreed from reservation through to move in, ensuring all documents are accurate, compliant and meet company standards.
• Offer outstanding customer service by ensuring the customer is aware of each step of their journey, with documentation issued in a timely and accurate fashion.
• Progress and nurture the reference and deposit insurance process in conjunction with the Leasing team as required.
• Ensure leasing software is up to date, accurate and all tenancy deals progressed in a timely fashion.
• Liaise closely with the Leasing and Resident teams to ensure every arrival and departure is smooth and an excellent experience for the customer.
• Work closely with the Finance team to ensure every lease is numerically correct and ready for customer payment. Keep track of all leasing pipelines by using reporting inside the designated software system.
• Proactively find ways to drive efficiencies in the leasing process.
• Assist and support at leasing open days and customer events where required

Skills and Experience

• IT literate with Excel and software experience.
• Experience within legal or property particularly beneficial but not essential.
• Excellent communication skills.
• Excellent organisational skills.