Tenancy Compliance Adviser

Parkinson's UK; Peterborough; Hybrid; GBP 32,000 - 35,000; Full time

Job summary

A leading social business in Peterborough is seeking a full-time Tenancy Compliance Adviser. This role focuses on fostering landlord/tenant relationships and ensuring compliance with tenancy agreements through proactive engagement and monitoring. The successful candidate will work from home but must be available for tenant visits in the local area. Join a team dedicated to improving community living standards and providing quality housing solutions.

Benefits

Pension scheme with double contributions

Generous holiday entitlement

Flexible policies for family and carers

CKH Rewards platform

Westfield Health benefits

Qualifications

• Experience in managing tenancy processes and procedures.
• Ability to handle anti-social behaviour cases.

Responsibilities

• Monitor tenant compliance with property compacts.
• Manage caseload of anti-social behaviour cases.
• Safeguard children and adults by identifying concerns.

Skills

Compliance

Communication

Problem Solving

Job description

Salary £32,928 (in probation) rising to £34,661 + Car Allowance

Location: Peterborough / Remote

The Vacancy

We have a great opportunity for a full-time Tenancy Compliance Adviser to join our Neighbourhood Management team. The role involves promoting a positive landlord/tenant relationship based on compliance with the tenancy agreement, through engagement with residents, early intervention, and monitoring of agreements to address poor property conditions.

You will primarily work from home; however, this role involves frequent tenant visits in the Peterborough area. Therefore, you need to be within travelling distance, hold a full UK driving licence, and have access to a suitably insured vehicle for business use.

Core Responsibilities include:

1. Monitoring tenant compliance with ‘property compacts’ designed to improve property conditions and developing positive relationships with residents to meet objectives within the property compact.
2. Understanding and implementing CKH’s standards for property condition fairly and consistently.
3. Identifying patterns of non-engagement, lack of progress, or disguised compliance when addressing poor property conditions, and escalating issues to Neighbourhood Managers for further action.
4. Managing a caseload of anti-social behaviour cases requiring early intervention, including neighbour disputes, parking issues, and concerns related to drug use or smell, to improve residents’ quality of life. Implementing strategies to address non-compliance and support residents experiencing anti-social behaviour.
5. Maintaining records of resident contact and actions within CKH’s databases, including documenting anti-social behaviour cases, and providing evidence for legal enforcement when required. Ensuring records adhere to data protection principles.
6. Managing tenancy processes and procedures proactively, ensuring compliance with legal requirements, statutory timescales, and CKH policies, and meeting Key Performance Indicators.
7. Safeguarding children and adults by identifying potential concerns and working with the Neighbourhood Manager to make timely referrals to statutory agencies.

This position requires an Enhanced Disclosure and Barring Service check.

For the full job description and criteria, please follow the link below.

If you believe you have the qualities, experience, and skills for this role, we want to hear from you.

INDAD

The Company

CKH is a business with a social heart, committed to creating opportunities that change lives through our drive, expertise, resources, and passion.

We are a leading provider of affordable homes for rent and sale in the region, developing new homes across Cambridgeshire, Peterborough, and surrounding areas. We focus on increasing affordable housing supply and are committed to innovation and growth.

Our work goes beyond building houses; we provide quality homes, excellent landlord services, care at home, extra care communities, and around-the-clock support through our LifeLine personal alarm service. Our community investment programme partners with specialists to offer employment, wellbeing, and family services, alongside expanding digital support.

CKH strives to foster an inclusive environment for employees and communities, welcoming applications from all backgrounds.

We believe our people are key to delivering outstanding services. Our team is united by shared values: action, commitment, excellence, integrity, and teamwork. If this resonates with you, we’d love to hear from you.

Our benefits include:

• A pension scheme with double contributions up to 10% and Life Cover
• Generous holiday entitlement: 25 days plus bank holidays, increasing with tenure
• Flexible policies for family and carers, including paid and unpaid leave
• CKH Rewards platform with cashback, vouchers, and gift cards
• Westfield Health benefits, including 24-hour DoctorLine, Employee Assistance Programme, and dental and optical discounts