Tenancy Coach - 9 Months Fixed Term Contract

Great Places Housing Association; Royton; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Pension scheme (DC up to 10%)

Healthcare with savings option (WPA)

Discounts via The Market Place

Annual leave 26–30 days + BHs

You Count Rewards program

Season ticket loans

Wage Stream early access to wages

Wellbeing and employee support

Job summary

Great Places Housing Group in the United Kingdom is seeking a Tenancy Coach to provide one-to-one coaching for at-risk tenants, helping them build on their strengths to sustain tenancy and live independently. The role includes welfare benefits guidance, wellbeing planning, and signposting to specialist support.

You will conduct assessments, develop personalised action plans, and collaborate with colleagues to resolve issues while safeguarding customers.

Qualifications

• Experience in a support role or similar
• Experience using a strengths-based approach to assist customers
• In-depth understanding of welfare benefits and social inclusion
• Experience coaching customers to identify actions and solutions
• Experience and understanding of safeguarding
• Experience signposting customers to timely and appropriate services
• Experience training and peer-to-peer knowledge sharing
• Ability to work under pressure with accuracy and attention to detail
• Commitment to community challenges and lived experience in social housing
• Passion to advocate for people and communities

Responsibilities

• Use a strengths-based approach to help customers sustain tenancy and resolve complex benefit issues
• Conduct initial assessments to understand customer needs and root causes
• Develop wellbeing plans with outcomes and actions
• Provide welfare benefits guidance and signposting to support
• Meet regularly and monitor outcomes, coaching progress
• Assist customers to create a Risk Management plan
• Ensure safeguarding concerns are addressed promptly
• Develop networks with organisations to signpost customers to services
• Train colleagues on resolving low-level issues and when to signpost elsewhere

Skills

Strengths-based approach

Coaching techniques

Welfare benefits knowledge

Safeguarding

Stakeholder liaison

Peer training

Time management

Community engagement

Education

GCSE English & Maths

Job description

Tenancy Coach

Reporting to Tenancy Support Manager, the Tenancy Coach is responsible for providing guidance and assistance to customers who are most at risk of their tenancy failing, focussing on the customers strengths and encouraging them to build on these by identifying the skills and tools they need to successfully manage their tenancy and live independently now and in the future. This will be achieved through the provision of 1-1 sessions, telephone advice and guidance, creating a Wellbeing plan to identify the steps to be taken to achieve the stated outcomes and signposting to other agencies where more specialist support is required.

What you’ll be doing

• Use a strengths based approach, building on the attributes of our customers, to help them to develop the skills required to sustain their tenancy and assist in resolving complex benefit issues.
• Conduct initial assessments to understand customer needs and opportunities’ and use coaching techniques to understand the root cause of the issue requiring support.
• In collaboration with the customer, assist them to develop a wellbeing plan which sets out the outcomes they want to achieve and coach them to identify the actions they need to take.
• To provide advice and guidance around welfare benefits and welfare support (white goods or furniture packages), to ensure customers have access to what they are entitled to.
• To meet as regularly as agreed with customers and monitor the outcomes recorded in the wellbeing plan, analysing trends and patterns to assess how customers are progressing towards achieving their goals, coaching customers to resolve issues themselves and understand the impact and consequences of decisions made.
• Assist customers to create a Risk Management plan which identify the risks they face in maintaining a tenancy and coach them to identify the ways these can be managed.
• To ensure safeguarding concerns are dealt with promptly and in line with guide lines and appropriate action is taken.
• To develop and maintain effective networks with relevant organisations or agencies to ensure customers are signposted to, and can access, the right services.
• To be responsible for giving guidance and training to colleagues about how to resolve low level issues customers face and provide challenge as to whether support is required from the Tenancy Coach or if signposting elsewhere is more appropriate.

What you’ll need

• Qualified to minimum GCSE grade C or equivalent in English and Maths.

What we need from you

• You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects.
• Experience of working in a support role or similar role is essential.
• Experience of using a strength based approach to assist customers to achieve their goals is desirable.
• In depth understanding of the welfare benefits system and social inclusion is essential.
• Experience of using coaching techniques to help customers identify actions and solutions for themselves, promoting and maximising independence.
• Experience and understanding of safeguarding.
• Experience of providing or signposting customers towards a responsive, timely, and appropriate service that provides a holistic and integrated solution to assist them to solve their problem.
• Effective liaison with colleagues and other stakeholders to give, or find, information to resolve problems.
• Experience of providing training and peer to peer support to effectively share specialist knowledge and learning.
• Ability to complete tasks in an accurate and timely manner when working under pressure and maintain attention to detail.
• A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing
• A passion to advocate on behalf of people and communities

What we give you in return for your hard work and commitment

• Pension ¦DC Scheme (up to 10% contribution from both colleague and Great Places)

• WPA ¦Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members

• The Market Place ¦High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more

• Annual Leave ¦Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays

• Reward & Recognition ¦ You Count Rewards are individual reward’s for going ‘above & beyond’

• Help with transport ¦ We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates .

• Wage Stream ¦ You can access savings opportunities and early access to wages

At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.

“Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment.

All successful applicant(s) will be subject to an enhanced criminal records background check (Child and Adult Workforce, Child Barred List).

Further detail on our commitment to safeguarding children/young people & vulnerable adults can be found in the Great Places Housing Group Safeguarding Policy & Recruitment Policy on our website”.