Tenancy Change Progression Administrator

Lomond; Greater London; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

28 Days Holiday + Bank Holidays

Pension scheme

Car Salary Sacrifice Scheme

Enhanced Family Friendly Leave

Free counselling via EAP

Smart Tech Scheme

Cycle2Work Scheme

Base pay with commission & bonuses

Length of service recognition

Professional qualifications funding

Regular company socials

Retail discounts via app

Job summary

KFH in Wimbledon is looking for a Change of Sharer Tenancy Administrator Support to help drive tenancy amendments across our lettings operation. This Monday–Friday, office-based role reports to the Head of Tenancy Progression and offers a £27,000 salary.

You will support documentation, compliance and communications, keeping systems up to date and ensuring a smooth customer journey for landlords and tenants.

Qualifications

• Strong organisational skills with excellent attention to detail.
• Confident in managing multiple tasks and deadlines.
• Strong written and verbal communication skills.
• Experience with administrative systems and maintaining accurate records.
• Proactive approach to following up outstanding actions and resolving issues.
• Ability to work collaboratively while delivering high levels of customer service.

Responsibilities

• Support the progression of change of sharer requests from initial enquiry through to completion.
• Log new requests and maintain accurate records across tracking systems and CRM platforms.
• Ensure required forms and documentation are received and uploaded correctly.
• Proactively chase tenants, applicants, guarantors and employers for information.
• Send referencing invitations and monitor progress, providing updates as required.
• Escalate delayed references to the appropriate team members.
• Check compliance documentation is in place and request updated certificates when needed.
• Manage tenancy documentation and maintain organised records within document management systems.
• Provide timely updates to landlords, tenants and branches while managing shared inboxes.

Skills

Organisational skills

Attention to detail

Deadline management

Communication skills

Administrative systems

Proactive follow-up

Customer service

Tools

CRM platforms

Document management systems

Job description

KFH in Wimbledon is looking for a Change of Sharer Tenancy Administrator Support to help drive tenancy amendments across our lettings operation. This Monday–Friday, office-based role reports to the Head of Tenancy Progression and offers a £27,000 salary.

You will support documentation, compliance and communications, keeping systems up to date and ensuring a smooth customer journey for landlords and tenants.