Tenancy Case Worker

Connection Support; Aylesbury; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

30 days annual leave (pro rata)

Sick pay

Health-related benefits

Eco travel incentives

Retail discounts

Learning and development

Inclusive working environment

Job summary

Connection Support is recruiting a Tenancy Case Worker to join the Buckinghamshire Homelessness Prevention Service. You will provide person-centred support to households at risk of homelessness, helping them maintain accommodation and improve financial wellbeing.

Key responsibilities include budgeting support, developing individual plans, and coordinating access to housing and welfare services, with travel across Buckinghamshire.

Qualifications

• Experience of supporting people who have experienced homelessness or are at risk.
• Ability to develop and review support plans, risk assessments, and maintain case notes.
• Knowledge of housing, welfare benefits, tenancy sustainment, budgeting, and debt management.
• The ability to build positive relationships, motivate others, and support people to achieve goals.

Responsibilities

• Support clients to improve budgeting skills, manage debt, maximise income, and sustain their tenancy.
• Develop personalised support plans and help clients work towards their goals.
• Provide practical advice and emotional support to navigate challenging circumstances.
• Help clients access housing, welfare benefits, community resources, and other services.
• Work collaboratively with partner agencies to ensure coordinated support.
• Deliver support in clients' homes, community settings, and Connection Support offices.

Skills

Homelessness experience

Person-centred support

Budgeting & debt management

Communication & relationship building

Driving licence

Job description

We welcome applications from people of all backgrounds and are committed to increasing diversity, particularly encouraging candidates from underrepresented groups to apply.

If you’re not sure a role is right for you or feel there may be any perceived barriers to applying, please get in touch, we’d love to have a conversation with you.

Email: [e-mail]

Do you want a role where you can prevent homelessness before it happens?

Whether it’s due to homelessness or poor mental health, the number of people experiencing a crisis is on the rise. Connection Support believes in a future where people are free from crisis. But for the times when crises do happen, we’ll be there to help every step of the way.

Does this sound like something you want to be a part of?

We are currently recruiting Tenancy Case Workers to join our new Buckinghamshire Homelessness Prevention Service.

About the service

Our service helps people address the financial and housing challenges that can place them at risk of homelessness. Through early intervention, practical support, and tailored advice, we empower households to maintain their accommodation and avoid crisis.

The impact you will have

As a Case Worker, you will provide person-centred support to households at risk of homelessness, helping them develop the skills, confidence, and knowledge needed to maintain their accommodation and improve their financial wellbeing. By building positive relationships and working alongside clients to overcome barriers, you will play a key role in preventing homelessness and creating lasting positive change.

Key responsibilities include:

• Supporting clients to improve budgeting skills, manage debt, maximise income, and sustain their tenancy.
• Developing personalised support plans and helping clients work towards their goals.
• Providing practical advice and emotional support to help clients navigate challenging circumstances.
• Supporting clients to access housing, welfare benefits, community resources, and other services.
• Working collaboratively with partner agencies to ensure clients receive coordinated support.
• Delivering support in clients' homes, community settings, and Connection Support offices.

This is an exciting opportunity to make a genuine difference in people's lives. Through early intervention and practical support, you will help people avoid homelessness, increase their independence, and build a more secure future for themselves and their families.

Contract details

Contract: Initial 12-month contract, with the intention of extending subject to continued funding

Hours : 18.75 – 37.5 hours, we are open to appointing either one full-time Case Worker (37.5 hours per week) or two part-time Case Workers (18.75 hours per week each)

Salary: £27,418- £28,541, per annum, pro rata, dependent on experience.(please note the salary advertised is the full time 37.5 hours equivalent)

Location: Based in Aylesbury or High Wycombe, with regular travel across Buckinghamshire to support families in their homes and community settings.

Closing Date: Wednesday 26th August

Introduction calls: Wednesday 26th August & Thursday 27th August

Our recruitment process includes a short introductory call with shortlisted candidates prior to interview. This is a chance for us to learn more about your interest in the role and for you to find out more about the opportunity.

Interviews: Monday 7th September

About you

We're looking for someone who is compassionate, motivated, and committed to helping people overcome challenges and achieve their goals. You will have experience of working with people who have experienced homelessness, are at risk of homelessness, or have other complex support needs, and be passionate about delivering person-centred support that makes a real difference.

You’ll bring:

• Experience of supporting people who have experienced homelessness, housing insecurity, mental health challenges, substance misuse, offending histories, or financial hardship.
• Experience of providing person-centred support, advice, guidance, or casework to help individuals achieve positive outcomes.
• Experience of developing and reviewing support plans, risk assessments, and maintaining accurate case records.
• Knowledge of housing, welfare benefits, tenancy sustainment, budgeting, and debt management, including an understanding of tenancy rights and responsibilities.
• An awareness of relevant housing legislation would be beneficial, although full training will be provided.
• The ability to build positive relationships, motivate others, and support people to achieve their goals.
• A full UK driving licence and access to a vehicle.

If you believe in people's potential and want to help prevent homelessness before it happens, we'd love to hear from you.

Please note: As part of the application process, you will be asked a number of questions relating to the essential requirements of the role. If you answer "No" to any of these questions, the recruitment system will automatically decline your application. If you believe this has happened in error, please contact us and we will be happy to review your application.

What we offer in return

We have been named one of the UK’s top 10 charities to work for by Best Companies and offer a generous benefits package, including:

• 30 days’ annual leave (pro rata for part time) plus bank holidays
• Occupational sick pay
• Health-related benefits
• Eco travel incentives
• Retail discounts and more
• Ongoing learning and development opportunities
• A supportive and inclusive working environment

Equality, Diversity and Inclusion

Connection Support is committed to equality of opportunity and to creating a fair and inclusive environment where everyone feels valued and respected.

We welcome applications from people of all backgrounds and strongly encourage candidates from underrepresented groups and those with lived experience to apply.

If you require any adjustments or additional support at any stage of the recruitment process, please don’t hesitate to get in touch, we are happy to discuss your requirements.

Connection Support is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment.