Tenancy/Accommodation Support Officer

City of York Council; York; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Tenancy and Accommodation Officer to support young people transitioning from residential care. This role focuses on ensuring that these individuals find suitable housing while maintaining connections with their support networks. The ideal candidate will demonstrate a commitment to fostering relationships with vulnerable youth, providing guidance through challenges, and navigating the complexities of housing and benefits. With a focus on creativity and flexibility, this position offers the chance to make a significant impact in the lives of young people, all within a supportive and collaborative team environment.

Benefits

Generous annual leave allowance

Local Government Pension Scheme

Health & Wellbeing initiatives

Flexible working practices

Community engagement opportunities

Continuous Learning & Development

Discounts and rewards

Qualifications

• Experience in supporting young people leaving care.
• Knowledge of housing and securing tenancies.

Responsibilities

• Work with young people to secure appropriate housing.
• Collaborate with housing colleagues and agencies.

Skills

Supporting vulnerable young people

Understanding of housing and tenancies

Communication skills in English (CEFR level C1)

Job description

We are shining a spotlight on the needs of young people leaving residential care to ensure that they receive the right support and accommodation to live successful lives.

City of York Council ‘Staying Close’ team working within Children’s Social Care, will provide support with housing and accommodation, health/wellbeing, employment/training and developing important networks that will provide ongoing support and guidance.

We have developed several key roles that will make all this possible and we are looking for committed and confident applicants with knowledge and expertise in these areas.

The successful candidate will work directly with young people leaving residential care to identify and secure appropriate housing and accommodation, appropriate to their needs.

It is important that young people are supported to live close to their family, friends and support network and in appropriate accommodation.

As a Tenancy and Accommodation Officer, you will work as part of a team, to ensure that young people receive the right support at the right time and delivered in the right way.

You will work closely with colleagues from City of York Housing as well as a number of other providers, landlords and agencies to develop an accommodation pathway to enable young people to move on from residential care successfully.

You will have to think outside of the box, be creative and demonstrate an unwavering commitment in supporting young people to be successful, even during times of resistance and challenge.

Everything about what we do is grounded in our relationships with young people, their families and each other. This key post is focussed supporting young people leaving residential care into their first own home.

The Successful Individual Will Have

• Demonstrable experience of supporting vulnerable young people, who can develop and maintain relationships, even when these are tested and challenging.
• A young person focussed and flexible approach with good Insight and understanding of young people leaving care and the challenges and opportunities that they may encounter.
• Working knowledge of the housing, securing tenancies and benefit entitlements.
  
  

This post is suitable as a job share opportunity.

As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C1: Can express themselves fluently and spontaneously, almost effortlessly. Only a conceptually difficult subject can hinder a natural, smooth flow of language.

Hybrid working arrangements are available for this role. Each role at CYC is different and your working arrangements will be determined based on the requirements of the role and in collaboration with you and your needs as part of the recruitment process. Your contractual location will be the designated council office for your team.

City of York Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. We require the successful candidate to undertake an enhanced Criminal Record check via the Disclosure and Barring Service.

The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings. This is a hybrid role which includes working from home, in the community including lone working, with West Office being the main office.

For further information or an informal discussion please contact Andrea Smith – Service Manager at [e-mail] or on 07394 844371.

Closing date:Tuesday 13 May 2025 at 12 midnight

Interview date: TBC