Temporary Visitor Experience Host – Front of House, Belfast

Honeycomb Jobs Ltd; Belfast City District; Sur place; GBP 12 000 - 15 000; Plein temps

Résumé du poste

Honeycomb Jobs Ltd is recruiting on behalf of a well-known visitor attraction in Belfast for a temporary Front of House Assistant. The role starts immediately and involves welcoming visitors, answering enquiries and helping keep public areas safe and welcoming.

You will support memberships, donations and other services, assist with ticketing and cash handling, and work a rota that includes weekends, evenings and public holidays.

Qualifications

• 2 GCSEs at C or above, including English and Maths.
• At least 1 year of customer service experience in a busy, public-facing environment; or 2 years in a fast-paced setting.
• Strong commitment to excellent service and creating positive visitor experiences.
• Interest in museums, heritage, the arts and cultural engagement.
• Clear and effective communication skills.
• Ability to work independently and as part of a team.
• Proficient IT skills: Word, Excel, Outlook and Teams.
• Flexibility to work a rota including weekends, evenings and bank holidays.

Responsabilités

• Provide friendly, professional customer service to visitors.
• Welcome individuals and groups, offer directions and respond to enquiries.
• Introduce visitors to exhibitions, collections, events and activities.
• Encourage participation in memberships, donations and retail opportunities.
• Support guided tours, workshops, educational sessions and community programmes.
• Assist with school groups, tours and special events.
• Use admissions, ticketing, and POS systems; process transactions.
• Manage telephone calls and email enquiries courteously.
• Keep galleries and visitor areas tidy and welcoming.
• Follow health and safety, safeguarding procedures and report concerns.
• Work with colleagues across departments to maintain high visitor service standards.
• Complete routine admin tasks using Microsoft Office.
• Demonstrate flexibility with shifts, including weekends and public holidays.

Connaissances

Customer service

Communication

IT skills

Teamwork

Flexibility

Cash handling

Formation

GCSEs English & Maths

Outils

Microsoft Word

Excel

Outlook

Teams

Description du poste

Honeycomb Jobs Ltd is recruiting on behalf of a well-known visitor attraction in Belfast for a temporary Front of House Assistant. The role starts immediately and involves welcoming visitors, answering enquiries and helping keep public areas safe and welcoming.

You will support memberships, donations and other services, assist with ticketing and cash handling, and work a rota that includes weekends, evenings and public holidays.