Temporary Trainee Manager - 32 Hour - *Internal Only*

Lush; Crawley; On-site; GBP 24,000 - 25,000; Part time

Benefits offered by this job

Holiday allowance

50% product discount

Discretionary and profit-based bonus

Pension scheme

Parental leave

Job summary

Lush Crawley is seeking a Temporary Trainee Manager (32 hours per week) to support the store team and help deliver exceptional customer experiences. You will work closely with the store manager to coach staff, build a strong team, and drive sales while maintaining store standards and community engagement.

The role focuses on developing leadership capabilities, team growth, and delivering memorable shopper experiences in a fast-paced retail environment.

Qualifications

• Customer service excellence with 5-star standards.
• Ability to manage and coach a store team.
• Strong communication and leadership in retail.
• Experience in achieving store goals and budgets.

Responsibilities

• Work with the store manager to plan and lead the in-store team.
• Support the store manager in building a customer-focused team.
• Participate in training, give feedback, and observe leadership.
• Lead a management team to achieve top-box store goals.
• Delegate to the management team to meet customer and store needs.
• Contribute to budgeting, staffing, and stock control for the store.
• Maintain a clean, well-merchandised store and strong stock management.
• Develop relationships within the local community and with partner organizations.

Skills

Customer service

Management

Teamwork

Communication

Job description

Temporary Trainee Manager - 32 Hour - *Internal Only*

Application Deadline: 12 November 2026

Department: Retail

Employment Type: Temporary

Location: Crawley

Compensation: £24,600 / year

Description

This is currently an internal-only role.

Diversity matters

We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you!

Who we are

You might know us as the inventors of the bath bomb, but there's more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. We put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what's inside that counts - whether that's an ingredient in a product, or the minerals in a smartphone.

The role

As a Trainee Manager, your main focus will be assisting in delivering exceptional customer service and creating memorable experiences. You will work collaboratively with the store manager to cultivate a team that shares a passion for making every customer interaction a delightful experience. Contributing to a positive environment where each visit goes beyond a transaction is key.

Your role also involves supporting the store manager in building connections within the local community, with other businesses, and charity organizations. Your commitment to outstanding customer service will contribute to the overall growth of the business, and we are here to support you in achieving this goal.

You will play a role in creating and executing "top-box" goals for the store and your team, ensuring that decisions positively impact these goals. As a trainee manager, you will work with the store manager to assess progress towards these objectives and help shape the team structure for optimal performance. Recruitment and upskilling of team members will be part of your responsibility, aligning roles and staff to meet the store's needs.

Our business is driven by people, and we encourage you to enjoy your work, embrace challenges, and see your role as a starting point for building a career. Our flexible, supportive, and authentic working culture values your innovative spirit. We welcome your efforts to push boundaries, explore new approaches, and continually enhance the customer experience, offering our full support along the way.

Want to see where a career at Lush could take you? Head over here to explore real stories of growth and development across the business.

Key information: This is currently an internal-only position.

Salary: £24,680

Hours & Availability: 32 hours (Temporary 11-12 Months). Full availability required, including weekends

Deadline: 12th November 2026

Start Date: ASAP following recruitment process (to be discussed with the successful candidate)

Things to know about Crawley Situated on the high street, the Crawley store is a small space with big potential. The town is conveniently located for access to Gatwick Airport and has strong public transport links to London and Brighton, while also being close to rural countryside.

Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.

Key Responsibilities

• Work closely with the store manager to bring exciting ideas to life, making your store successful through creative planning, and building an exemplary in-store team.
• Support the store manager in building a team of customer-focused individuals who are enthusiastic about enhancing the overall shopping experience.
• Assist in nurturing a customer-centric team by participating in training sessions, providing constructive feedback, and observing the store manager's leadership.
• Leading a management team to help you achieve the store's top-box goals
• Delegating to your management team in order to achieve the needs of the customer and the store.
• Out-of-the-box thinking to achieve success whilst innovating and collaborating with your team.
• Contribute to managing the store's finances by assisting in setting annual budgets, driving sales, and understanding how to control staffing levels and stock to meet customer needs.
• Maintaining a beautiful store with effective merchandising, high standards of cleanliness, and strong stock management that enhance the customers' experience in your store.
• Develop relationships within your local community to enhance your customer's experience when they come into your store.
• Actively engage in personal development by utilizing training opportunities, collaborating with other teams around Lush, and gaining exposure to other stores and various aspects of the business.
• Creating and facilitating a shopping experience that encourages your team to consistently make their customers' day
• With the store manager's support, take on your own projects to make positive changes and add your unique touch, helping our store thrive and grow.

Skills, Knowledge and Expertise

Customer Service: A genuine passion for delivering exceptional customer service, leading by example, and ensuring your team is providing 5-star service. Our stores are an oasis of kindness, where we aim to deliver memorable experiences that make our customers' day. A Store Manager is at the helm of this and should be motivated by this.

Management Skills: Able to navigate difficult conversations, set and manage expectations, and support your management team. A Store Manager must balance the needs of the business, along with ensuring the team's morale is maintained and motivated.

Teamwork: Consistently leading by example on the shop floor, working with your team to achieve your top-box goals, and maintaining a positive and supportive work environment, through the development of your team.

Communication: Strong verbal communication skills to share business messages throughout the store, as well as working with your retailers, your manager, and stores local to you.

Benefits

Employee perks:

• Holiday allowance
• 50% discount on Lush products and spa treatments
• Discretionary and profit-based bonus
• Pension scheme
• Day off for weekday birthdays
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 6 months of full pay for parental leave (primary caregiver must qualify for SMP)*
• Enhanced paternity leave*
• There's a big difference between "Flexible Working" (the legal minimum) and working flexibly. What that looks like varies from role to role, and location to location. We actively welcome conversations about what working flexibly could mean and look like for you.
• We're 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well.
• Access to employee-led Community Networks, including Disability and Chronic Illness, Family Support, Global Majority (Race and Ethnicity), LGBTQIA+, Menopause and Neurodiversity communities.
• Tailored gender affirming care*

Qualifying period/hours required*

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