Temporary Staffing Manager

NHS; London; On-site; GBP 54,000 - 61,000; Full time

Job summary

A leading NHS Trust is seeking an experienced individual to lead their Temporary Staffing service, ensuring effective operational management and compliance with policy. The role involves working closely with outsourced services and internal stakeholders to enhance staffing efficiency and project execution, aiming for high-quality patient care.

Qualifications

• Extensive experience in Temporary Staffing required.
• Project management experience is desirable.
• Sound knowledge of the temporary staffing market essential.

Responsibilities

• Manage operational KPIs and maintain relationships with staffing managers.
• First point of escalation for temporary staffing issues.
• Lead on Triangulation working groups and temporary staffing projects.

Skills

Cost saving identification

Operational management

Relationship development

Education

Extensive experience in Temporary Staffing

Experience in project management

Job description

Job summary

Ensure that the Trust operates a consistent, cost effective and efficient temporary staffing service, which is fully compliant with national and local policy requirements, professional standards and supports the delivery of high quality and safe care for patients on a Trust wide basis.

Operational management for ensuring appropriate staffing establishment is in place, monitoring performance of bank fill, reducing bank & agency activity, spend and highlighting any areas of risk subsequently forming action plans to deliver recommendations around efficiencies.

The post-holder is responsible for operationally working with the outsourced bank provider, overseeing the bank service and ensuring that this meets the ongoing needs of the organisation.

Main duties of the job

Escalation point for Temporary Staffing for the day to day delivery (clinical/non clinical) including recommendations around efficiencies, holistic view of each staff group to ensure maximum efficiencies are being made and acted upon

Deputise in the absence of the Head of Temporary Staffing Workforce in matters relating to temporary staffing projects, recruitment or matters of investigations for Bank & Agency workforce

Day to day operational management of the outsourced service provider, (Bank Partners) to ensure they are providing optimum service delivery and liaise with the Bank Partners Contract Manager on any issues through to resolution while reporting to the Head of Temporary Staffing Workforce

Development and maintenance of relationships with Operational Managers, particularly Divisional Managers, Senior Clinical Leads and other Senior staff as appropriate to ensure temporary staffing needs and requirements are acted upon efficiently.

Lead on Triangulation working groups, this can include attendance and input into the relevant Nursing, Medical & Dental and Allied Health Practitioner steering groups in the absence of the Head of Temporary Staffing Workforce as appropriate

Lead on Temporary Staffing projects as an ongoing responsibility

About us

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.

Details Date posted

10 June 2025

Pay scheme

Agenda for change

Band

Band 7

Salary

£54,320 to £60,981 a year per annum inclusive of HCAs

Contract

Permanent

Working pattern

Full-time

Reference number

220-WHT-3136

Job locations

Whittington Hospital - Jenner Building

Magdala Avenue

London

N19 5NF

Job description Job responsibilities

First point of escalation for any concerns/complaints raised about temporary staffing workers and or the outsourced service provider

Escalation point for Temporary Staffing for the day to day delivery (clinical/non clinical) including recommendations around efficiencies, holistic view of each staff group to ensure maximum efficiencies are being made and acted upon

Deputise in the absence of the Head of Temporary Staffing Workforce in matters relating to temporary staffing projects, recruitment or matters of investigations for Bank & Agency workforce

Participate in formal committee meetings and to report and make recommendations relating to temporary staffing matters in the absence of Head of Temporary Staffing Workforce

Deputise at Executive level meetings in the absence of the Head of Temporary Staffing Workforce

Advice and sharing expertise on matters relating to Temporary Staffing and relevant legislation when required

Day to day operational management of the outsourced service provider, (Bank Partners) to ensure they are providing optimum service delivery and liaise with the Bank Partners Contract Manager on any issues through to resolution while reporting to the Head of Temporary Staffing Workforce

Monitoring operational KPIs for Bank Partners, such as current and upcoming fill rates, adherence to capped Bank and Agency rates, and compliance with Direct Engagement, and assist in formulating plans to correct performance

Monitor performance elements of outsourced temporary staffing function with Bank Partners. Ensuring timely delivery and analysis of management and performance data relating to outsourced Temporary Staffing function, to drive improvements.

Daily monitoring of Power B.I. systems and producing reports with analytical data and when required presentations

Operational recommendations of strategies for service improvements and supporting the Head of Temporary Staffing Workforce in identifying cost reduction opportunities

Attend external temporary staffing forums as and when required by Head of Temporary Staffing Workforce depending on service need with delegated responsibility to make decisions in the best interest of the Trust

Proactive networking with other Temporary Staffing Managers across the NCL network to share knowledge and discuss best practice and implement viable solutions within the internal function for all staff-groups

Development and maintenance of relationships with Operational Managers, particularly Divisional Managers, Senior Clinical Leads and other Senior staff as appropriate to ensure temporary staffing needs and requirements are acted upon efficiently.

Lead on Triangulation working groups, this can include attendance and input into the relevant Nursing, Medical & Dental and Allied Health Practitioner steering groups in the absence of the Head of Temporary Staffing Workforce as appropriate

Responsible for leading individual projects as outlined by the Head of Temporary Staffing Workforce

Lead on Temporary Staffing projects as an ongoing responsibility

Where KPIs are not being met, escalate to Head of Temporary Staffing Workforce and make recommendations on strategies for correction.

Job description Job responsibilities

First point of escalation for any concerns/complaints raised about temporary staffing workers and or the outsourced service provider

Escalation point for Temporary Staffing for the day to day delivery (clinical/non clinical) including recommendations around efficiencies, holistic view of each staff group to ensure maximum efficiencies are being made and acted upon

Deputise in the absence of the Head of Temporary Staffing Workforce in matters relating to temporary staffing projects, recruitment or matters of investigations for Bank & Agency workforce

Participate in formal committee meetings and to report and make recommendations relating to temporary staffing matters in the absence of Head of Temporary Staffing Workforce

Deputise at Executive level meetings in the absence of the Head of Temporary Staffing Workforce

Advice and sharing expertise on matters relating to Temporary Staffing and relevant legislation when required

Day to day operational management of the outsourced service provider, (Bank Partners) to ensure they are providing optimum service delivery and liaise with the Bank Partners Contract Manager on any issues through to resolution while reporting to the Head of Temporary Staffing Workforce

Monitoring operational KPIs for Bank Partners, such as current and upcoming fill rates, adherence to capped Bank and Agency rates, and compliance with Direct Engagement, and assist in formulating plans to correct performance

Monitor performance elements of outsourced temporary staffing function with Bank Partners. Ensuring timely delivery and analysis of management and performance data relating to outsourced Temporary Staffing function, to drive improvements.

Daily monitoring of Power B.I. systems and producing reports with analytical data and when required presentations

Operational recommendations of strategies for service improvements and supporting the Head of Temporary Staffing Workforce in identifying cost reduction opportunities

Attend external temporary staffing forums as and when required by Head of Temporary Staffing Workforce depending on service need with delegated responsibility to make decisions in the best interest of the Trust

Proactive networking with other Temporary Staffing Managers across the NCL network to share knowledge and discuss best practice and implement viable solutions within the internal function for all staff-groups

Development and maintenance of relationships with Operational Managers, particularly Divisional Managers, Senior Clinical Leads and other Senior staff as appropriate to ensure temporary staffing needs and requirements are acted upon efficiently.

Lead on Triangulation working groups, this can include attendance and input into the relevant Nursing, Medical & Dental and Allied Health Practitioner steering groups in the absence of the Head of Temporary Staffing Workforce as appropriate

Responsible for leading individual projects as outlined by the Head of Temporary Staffing Workforce

Lead on Temporary Staffing projects as an ongoing responsibility

Where KPIs are not being met, escalate to Head of Temporary Staffing Workforce and make recommendations on strategies for correction.

Person Specification Education / Qualifications Essential

• Extensive experience in Temporary Staffing

Desirable

• Experience in project management

Skills & Abilities Essential

• Ability to identify cost saving opportunities as part of service improvement initiatives

Desirable

• Ability to respond to urgent situations in a calm, empathetic and logical manager and manage stressful situations

Knowledge & Experience Essential

• A sound knowledge of the temporary staffing market and regional and national framework agreements

Desirable

• Good understanding of workforce planning & demand management

Person Specification Education / Qualifications Essential

• Extensive experience in Temporary Staffing

Desirable

• Experience in project management

Skills & Abilities Essential

• Ability to identify cost saving opportunities as part of service improvement initiatives

Desirable

• Ability to respond to urgent situations in a calm, empathetic and logical manager and manage stressful situations

Knowledge & Experience Essential

• A sound knowledge of the temporary staffing market and regional and national framework agreements

Desirable

• Good understanding of workforce planning & demand management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details Employer name

Whittington Hospital NHS Trust

Address

Whittington Hospital - Jenner Building

Magdala Avenue

London

N19 5NF

Employer's website

https://www.whittington.nhs.uk/ (Opens in a new tab)

Employer details Employer name

Whittington Hospital NHS Trust

Address

Whittington Hospital - Jenner Building

Magdala Avenue

London

N19 5NF

Employer's website

https://www.whittington.nhs.uk/ (Opens in a new tab)