Temporary Sales & Customer Care Executive

Office Angels; London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A recruitment agency in the pet industry is looking for a Sales & Customer Care Executive to provide exceptional service to independent stockists. This hybrid role, based in London, offers full-time hours and a pay rate of £13.85 - £14.50 per hour. Strong customer service skills and a passion for pets are essential. Join a flexible workplace that values inclusivity and diversity.

Benefits

Flexible working

Community engagement opportunities

Dog-friendly environment

Qualifications

• Experience with pets is a plus.
• Proven customer service experience required.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Familiarity with Zendesk or Commerce Cloud is ideal.

Responsibilities

• Process live orders and track deliveries.
• Offer product advice and handle customer queries.
• Build relationships with independent stockists.
• Support the Sales team with feedback and insights.
• Drive sales through customer engagement.

Skills

Passion for pets

Customer service experience

Microsoft Office proficiency

Strong communication skills

Proactive and adaptable mindset

Tools

Zendesk

Commerce Cloud

Job description

Overview

Job Advertisement: Sales & Customer Care Executive - Temp Role

Calling all pet / dog lovers :) Are you passionate about delivering outstanding customer service? Do you love pets and want to make a difference in their lives? If so, we have the perfect temporary opportunity for you as a Sales & Customer Care Executive with our client!

Location: Hybrid Role - Central London Office (Goodge Street) & Work from Home

Contract Type: Temporary

Working Pattern: Full Time

Start date: asap for 3 months possibly longer or a great perm opportunity for Account Management role

Rate: £13.85 - £14.50 per hour

Role Details

As our Sales & Customer Care Executive - Independents, you will be the voice of our indie stockists, ensuring they receive exceptional service. Reporting to the National Account Manager, you will:

• Process live orders and track deliveries.
• Offer advice on products and handle customer queries with professionalism.
• Build strong relationships with independent stockists.
• Support the Sales team by sharing feedback and insights.
• Drive sales through effective communication and customer engagement.

What We\'re Looking For

We seek enthusiastic individuals with:

• A genuine passion for pets (experience with pets is a plus!).
• Proven customer service experience.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Familiarity with Zendesk or Commerce Cloud (ideal but not essential).
• Strong communication and relationship-building skills.
• A proactive, adaptable mindset in a fast-paced environment.

Your Impact

In this role, you will play a crucial part in our client\'s growth strategy for Independents. Your responsibilities will include:

• Collaborating closely with the National Account Manager on priority customers.
• Conducting regular store visits to strengthen relationships and promote new products.
• Implementing new processes to streamline stockists\' experiences.
• Contributing to social and environmental goals through transparency and sustainability practises.

Why Join Us?

At our client, we believe in inclusivity and diversity. We welcome applicants from all backgrounds and experiences. Here are just a few perks of being part of our team:

• Flexible Working: Enjoy a mix of home and office work.
• Community Engagement: Volunteering opportunities to give back to causes you care about.
• Fun Environment: Dogs at work and a supportive team culture.

Your Place at the Table

If you\'re ready to bring your energy, adaptability, and passion for pets to our client\'s team, we want to hear from you! This role has the potential to evolve into a Business Account Executive position with greater responsibilities.

How to Apply

Please email your CV to: [e-mail]

Equal Opportunity & Policies

Our client is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone\'s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.