Temporary Perfume Library Sales Assistant

LUSH; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Lush is seeking a passionate Sales Assistant for their Perfume Library in London's Soho Studio. You will be the face of the store, engaging customers with your fragrance knowledge, driving sales, and creating a friendly shopping experience. This role emphasizes teamwork, communication, and customer service excellence while providing ongoing training opportunities for professional development.

Qualifications

• Passion for delivering exceptional customer service.
• Love of perfume, fragrance, and essential oils.
• Ability to inspire positivity and create memorable experiences.

Responsibilities

• Greet customers warmly and create a welcoming store environment.
• Engage with customers to provide personalized recommendations and product demonstrations.
• Assist in hosting shop events to create memorable customer experiences.

Skills

Customer Experience

Teamwork

Communication

Job description

Diversity matters

We are building a brand that represents the people of the world. It's what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you!

Who we are

You might know us as the inventors of the bath bomb, but there's more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.

The Lush Perfume Library is currently the only standalone Perfume Library in the Lush world. Situated in the front of Lush's Soho Studio on Beak Street, the Perfume Library is a unique location, focussed purely on Lush's perfume collection from our newest creations to our archive of scent, home fragrance, books and more. We are looking for a passionate fragrance fanatic to join the Perfume Library team to showcase the Lush fragrance range, drive sales and fill the world with perfume.

The Living Wage Foundation's statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what's inside that counts - whether that's an ingredient in a product, or the minerals in a smartphone.

The role

In this role, you'll be the face of the store, welcoming customers and providing a fun, engaging shopping experience. You'll use your product knowledge to offer personalised recommendations, in-depth perfume consultations, perform product demonstrations, and hand out tailored samples. Working closely with your team, you'll help drive sales, exceed targets, and create memorable in-store events that keep customers coming back. You'll also manage stock, ensure the shop floor looks its best, and adapt displays to seasonal trends. With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you'll be well-supported through training and development to grow your skills.

Key Information

Hours available: 24-32 hours per week

Application Deadline: Sunday 6th July

Interview Dates: W/C July 7th and W/C July 14th



Start Date: W/C 4th August 2025

Contract type: 9 to 12 month maternity cover

Availability: 3/4 days a week - including one weekend day. Opportunity for overtime.

Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.

Key Responsibilities

• Greet customers warmly and create a welcoming store environment.
• Engage with customers to understand their needs, provide personalised recommendations, and offer product demonstrations.
• Deliver exceptional customer service by using in-depth perfume product knowledge and offering tailored samples.
• Assist in hosting shop and Studio events, providing a memorable and inclusive experience for customers.
• Maintain a clean, tidy, and visually appealing shop floor.
• Support the store's sales targets by promoting products creatively and working as part of a team to exceed goals.
• Manage stock levels efficiently, ensuring shelves are well-stocked and ready for our customers to shop from.
• Actively control store costs, such as product waste, to help meet the shop's budget.
• Participate in ongoing training and development to enhance product knowledge and customer service skills.
• Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.
• Work on in-store and external events to leave lasting impressions on customers.

Skills and Experience

Customer Experience: A love of perfume, fragrance and essential oils. Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences. Our stores are designed to be havens of kindness, aiming to make every customer's day unforgettable. As a Sales Assistant, your vibrant role significantly contributes to infusing this warmth into every customer interaction.

Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth. Your role as a Sales Assistant revolves around making teamwork an instinctive and joyful experience.

Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store. Foster collaboration with colleagues, your manager, and nearby stores by keeping communication open and respectful.. As a Sales Assistant, your knack for maintaining a positive and approachable communication flow contributes uniquely to the team's success on the shop floor.