Temporary Mobile Onboarding Project Administrator

ARO; Farnborough; Hybrid; GBP 20,000 - 24,000; Part time

Job summary

A leading IT and communication company in Farnborough seeks a Temporary Mobile Onboarding Project Administrator. You will assist with customer data management and onboarding processes. The ideal candidate should have strong time management skills and experience in customer-facing roles. This position offers a hybrid working model, providing flexibility while requiring some onsite presence.

Benefits

Flexible working

Company Pension Scheme

Private Medical insurance

25 days holiday plus bank holidays

Health Club and Wellbeing Scheme

ARO Shares after 12 months employment

Qualifications

• Ability to manage time effectively and work to timescales.
• Experience of working within a customer-facing role.
• Understanding of Microsoft Office is desirable.

Responsibilities

• Oversee and ensure a smooth, accurate, and timely implementation.
• Manage key projects emanating from specific customer requests.
• Establish and maintain relationships with internal and external customers.

Skills

Time management

Customer service experience

Ability to work in a fast-paced environment

Tools

Microsoft Office

Job description

Job Title: Temporary Mobile Onboarding Project Administrator

Location: Farnborough, England

Salary: Up to £23,875 FTE

Contract type: Temporary – 6 Months

#LI-Hybrid

About the role

6 Month Contract

We are looking for an organised and detail-oriented Admin Support to join our team. In this role, you will work closely with our Commercial and Sales teams to confirm and upload customer data, including mobile contracts and connection details, ensuring smooth onboarding processes. You will also assist with the implementation of contracts with network providers and help with general administrative tasks, such as scheduling and managing emails.

Please note that this is a Hybrid role with onsite requirement. You must be able to commute to the office in Farnborough.

What you’ll do

• Oversee and ensure a smooth, accurate and timely implementation

• Ensure all pre-requisites are completed prior to set-up on the Arrow system

• Control of monthly reconciliations, invoicing & associated reporting for all implementation

• Management of key projects either emanating from specific customer requests

• Develop and encourage a proactive, personal approach to each customer contact during an implementation project

• Solving any service, administration related issues that may occur and ensuring satisfaction from all parties

• Establish and maintain relationships at the relevant levels with internal and external customers

• As part of the on-boarding department you will be expected to collaborate, share and communicate frequently with your peers

What we are looking for?

Essential

• Ability to manage time effectively and work to timescales
• Ability to work in a fast paced environment
• Experience of working within a customer facing role
  
  
  

Desirable

• Experience of working within a similar role
• Understanding/working knowledge of Microsoft Office

Who are we?

ARO has 25 years’ experience in Collaboration, Connectivity, Cloud and Infrastructure and Cyber Security services both in the UK and Internationally and has a nationwide presence with offices across the UK.

As one of the UK’s leading independent IT and communication experts our mission is to deliver a seamless technology experience to all end users. To make that vision a reality, we need bright, tenacious and inspiring talent to help drive our performance, growth and achieve this mission.

To make us successful we focus on strong communication, a culture based on fun, trust and collaboration. We have created a modern workplace environment, which is full of engaged, energetic, positive and curious people whose productivity, resilience and wellbeing allow them to thrive.

In 2021 we were awarded the People Insight’s Outstanding Workplace Award, which celebrates organisations building positive workplace cultures and acting on employee feedback to spark positive change.

Why Work for ARO?

At ARO we are committed to creating an excellent employee experience. Our employees, culture and additional benefits all make ARO a great place to work. Come join us!

We offer a wide range of benefits and incentives to our employees including:

• ‘Design Your Life’ training and development programme
• Flexible working
• Company Pension Scheme and matching contributions
• Company Perks portal
• Private Medical insurance
• Life assurance
• 25 days holiday plus bank holidays plus holiday trading
• Your Birthday off, on us!
• Health Club and Wellbeing Scheme
• ARO Shares after 12 months employment
• Employee Assistance Programme
• Technical Training Academy and E-learning

If even 80% of this matches your experience and attributes, we would be delighted to hear from you.

#LI-Hybrid