Temporary Medical Secretary

Office Angels; London; On-site; GBP 60,000 - 80,000; Part time

Job summary

A reputable healthcare organization in London is seeking a Temporary Medical Secretary to provide high-quality administrative support. The role involves booking patients, managing communication, and ensuring smooth clinic operations. Candidates should have experience in medical administration, outstanding organizational, and communication skills. Join the team to contribute to exceptional patient care in a dynamic environment.

Qualifications

• Previous experience as a medical secretary or in a similar administrative role within healthcare.
• Strong organisational skills and the ability to manage multiple tasks efficiently.
• Excellent communication skills, both written and verbal.
• Commitment to providing exceptional patient care.

Responsibilities

• Efficiently book patients for the London-based site.
• Respond promptly to correspondence via email, post, and calls.
• Type and format medical letters for accuracy.
• Conduct audits on patient satisfaction measures.
• Liaise with insurance companies and follow up on accounts.

Skills

Organisational skills

Communication skills

Microsoft Office Suite proficiency

Job description

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Position: Temporary Medical Secretary
Location: West End, London
Contract Type: Temporary
Start Date: Monday 2nd June

Pay rate: £18.00 per hour plus holiday pay

You need an Enhanced DBS for this role which Office Angels will apply for on your behalf.

Our client, a reputable healthcare organisation, is seeking a dedicated Temporary Medical Secretary to join their team. This is an exciting opportunity for someone who is detail-oriented and passionate about providing high-quality service in a medical setting.

Key Responsibilities:

• Efficiently book patients for the London-based site and other private practise locations.
• Respond promptly to all correspondence via email, post, and telephone calls.
• Type and format medical letters, ensuring accuracy and professionalism.
• Complete referrals and diagnostic requests with precision.
• Liaise with consultants and clinicians to foster a positive service culture and enhance clinician satisfaction.
• Develop strong communication with patients to promote a welcoming environment and high levels of patient satisfaction.
• Conduct ad hoc audits on patient satisfaction measures.
• Manage clinic diaries, ensuring appointments run smoothly and on time.
• Create invoices and collect payments on the day of appointments.
• Liaise with insurance companies and follow up on outstanding accounts.
• Participate in a rota system to cover extended clinic hours, from 8 am to 9 pm Monday to Friday, as well as Saturdays.
• Oversee credit control for self-pay patients.
• Attend weekly team meetings to discuss ongoing projects and improvements.
• Order supplies and maintain appropriate stock levels.
• Perform health and safety and fire risk checks as directed by compliance.
• Ensure that facilities are clean, tidy, and ready for patient reception.
• Maintain a tidy reception desk and area, adhering to a 'clear desk' policy.
• Greet patients and caregivers, providing a welcoming atmosphere and a positive first impression.
• Ensure the smooth operation of the reception area and consulting rooms.
• Confidently manage busy patient areas and ensure a professional atmosphere.
• Discuss services and products with patients and consultants as needed.

General Responsibilities:

• Act responsibly and professionally, projecting a high-quality service experience for all stakeholders and patients.
• Adhere to high ethical standards in line with organisational policies and procedures.
• Collaborate effectively with colleagues to deliver efficient services.
• Maintain a smart appearance and appropriate behaviour with both colleagues and patients.
• Safeguard data and records, ensuring privacy and confidentiality.

Communication:

• Communicate effectively with staff at all levels and with patients and visitors.
• Uphold a professional and caring demeanour towards patients, visitors, and colleagues.
• Contribute positively to the organisation's vision and philosophy.
• Report any actual or suspected information security events promptly.

Adherence to Policies:

• Follow corporate policies and procedures regarding performance management.
• Ensure compliance with departmental policies, procedures, and standards.
• Adhere to Health & Safety and Fire regulations, as well as Accident/Incident reporting procedures.

Qualifications:

• Previous experience as a medical secretary or in a similar administrative role within healthcare is preferred.
• Strong organisational skills and the ability to manage multiple tasks efficiently.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office Suite and familiarity with medical terminology.
• A commitment to providing exceptional patient care.

If you are a motivated and organised individual looking to make a difference in a dynamic healthcare environment, we encourage you to apply for this temporary position. Join our client's team and contribute to delivering high-quality patient care!

How to Apply:
Please submit your CV and a cover letter detailing your relevant experience to