Temporary Medical Receptionist

NHS; Bradford; On-site; GBP 20,000 - 28,000; Part time

Job summary

An established healthcare provider is seeking a part-time medical receptionist to join their dedicated team. This temporary role involves supporting the practice by managing appointments, handling patient queries, and providing essential administrative support. The ideal candidate will possess strong communication skills, a caring attitude, and the ability to work effectively under pressure. Join a vibrant team that values professionalism, confidentiality, and teamwork, while making a meaningful impact on patient care in a busy GP practice. If you have the relevant experience and a passion for helping others, we would love to hear from you!

Qualifications

• Experience in General Practice and with SystmOne is preferred.
• Excellent communication and administration skills are essential.

Responsibilities

• Manage appointment systems and process requests efficiently.
• Be the first point of contact for patients and provide admin support.

Skills

Administration Skills

Communication Skills

Telephone Skills

Time Management

Interpersonal Skills

Problem-solving Skills

Organizational Skills

Education

GCSE Mathematics

GCSE English

Educated to GCSE level

Tools

SystmOne

Microsoft Office

Outlook

Job description

We are currently looking for a temporary part-time medical receptionist to join our friendly team. Hours of work will be as follows:

Monday - Friday 1.00pm - 5.30pm (22.5 hours per week)

Are you empathetic, caring, kind, and people-focused, yet resilient and committed? If so, we would love to hear from you.

As this role is temporary to cover maternity leave, we prefer candidates with General Practice/SystmOne experience.

Main duties of the job

Suitable candidates will have excellent administration skills, be organized, and possess excellent communication and telephone skills. The role requires flexibility to cover leave and to work as part of a team.

The main aspect of the role is to be the first point of contact for patients, secondary care, and outside agencies. You will need a positive attitude and will be required to provide admin support to our clinicians by processing tasks such as prescriptions and follow-up appointments while adhering to practice policies and maintaining confidentiality at all times.

About us

Bradford Student Health Service is a busy GP practice in Bradford with approximately 10,500 registered patients. We are a university practice located close to the University of Bradford.

Reception is an integral part of the practice and is the patients' first line of communication for all healthcare needs. We pride ourselves on confidentiality, trust, and respect, while ensuring professionalism at all times. Working as a team is essential in reception, alongside admin, clinical, and managerial staff.

Job responsibilities

The core responsibilities of the receptionist include, but are not limited to, the following. There may be occasions when other tasks are required, depending on workload and staffing:

1. Maintaining and monitoring the practice appointment system
2. Processing personal, telephone, and e-requests for appointments
3. Answering incoming calls, transferring calls, or dealing with requests appropriately
4. Signposting patients to the correct service
5. Initiating contact with and responding to requests from patients, team members, and external agencies
6. Readcoding data on SystmOne
7. Photocopying documentation as required
8. Data entry of new and temporary registrations and relevant patient information
9. Inputting data into patient healthcare records as necessary
10. Managing requests for information, such as SARs, insurance or solicitor letters, and DVLA forms
11. Handling queries efficiently
12. Carrying out system searches as requested
13. Maintaining a clean, tidy, and effective working area
14. Monitoring and maintaining the reception area and notice boards
15. Supporting clinical staff with general tasks as requested

Person Specification

Experience

• Experience working within General Practice
• Experience with SystmOne

Qualifications

• Educated to GCSE level or equivalent
• GCSE Mathematics & English (C or above)
• Experience working with the general public
• Experience in administrative duties

Skills

• Excellent written and oral communication skills
• Polite and clear telephone manner
• Proficiency in Office and Outlook
• Effective time management (planning and organizing)
• Ability to work independently and as part of a team
• Good interpersonal skills
• Problem-solving and analytical skills
• Ability to follow policies and procedures

Personal Qualities

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward-thinking
• High integrity and loyalty
• Empathetic, especially in distressing situations
• Ability to work under pressure

Disclosure and Barring Service Check

This position is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A disclosure check will be required to verify any criminal convictions.

Note: Depending on experience, the role's salary will be commensurate with qualifications and experience.