Temporary Life Individual Claims Assessor Role

Love Success; London; Remote; GBP 100,000 - 125,000; Full time

Job summary

A leading management consultancy firm is seeking a Temporary Life Individual Claims Assessor to support customers in claim management. Join a team focused on delivering excellent service with a commitment to innovation. This fully remote position requires recent claims experience and a proactive approach to customer service.

Qualifications

• Recent UK life claims assessment experience required.
• Excellent interpersonal and communication skills.
• Ability to manage several tasks at the same time.

Responsibilities

• Manage Individual Protection claims from initial notification to final settlement.
• Communicate with members, clients, doctors, and service providers.
• Contribute ideas for business process improvement.

Skills

Customer Service

Communication

Organization

Job description

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Temporary Life Individual Claims Assessor Role, London

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Client:

Love Success

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

1336f488f368

Job Views:

10

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

Job Description

Our long-standing client is hiring a Temporary Claims Assessor to join their exciting Management Consultancy firm!

Main experience: Need recent UK life claims assessment experience

Location: Fully Remote

£ per day inclusive of Holiday pay

Life Individual Claims Assessor

What you need to know:

Are you an experienced claims assessor with an appetite for providing excellent customer service and a desire to support our vulnerable customers when they need it the most? If so, look no further for your next career challenge. Here, we pride ourselves on being innovative in our approach, customer focussed and determined to make a positive difference to our policyholders.

As a Life Claims Assessor, you will provide fair and balanced claims decisions within industry guidelines and our clients life claims philosophy. Speed and quality claims decisions are essential using the appropriate amount of evidence necessary.

You will have daily contact with customers, intermediaries and service providers both in writing and on the telephone.

What we expect from you:

• Manage Individual Protection claims from initial notification through to final settlement on a daily basis within an agreed level of authority and within service standards:
• Assessment of claims in line with the client claims philosophy and policy terms and conditions.
• Communicate with members, clients, doctors, service providers, intermediaries, reinsurers and FOS as necessary to:
• Obtain further information in relation to claims or potential claim enquiries
• Explain claims requirements and decisions
• Resolve appeals and complaints
• Build and maintain relationships with intermediaries and service providers

Contribute ideas for the continuous improvement of the claims business process to ensure our claims remains innovative and forward thinking constantly challenge the status quo.

Work closely with other areas like Group Claim Assessors, Underwriting, Actuarial, Client Services to develop a thorough understanding of the business and contribute to best practice overall.

Key requirements

• Recent experience of assessing claims for underwritten protection products
• Excellent inter-personal and communication skills
• Well-organised and ability to manage several tasks at the same time
• Desire to deliver excellent customer service. A demonstrable 'can-do' attitude with the ability to pro-actively manage workload.

Please only apply for this role is you have the relevant experience and are able to work remotely.

Love Success is a top recruitment agency based in London, dedicated to connecting exceptional administrative and office support staff with the leading businesses across London and the UK. Whether you're a candidate seeking Personal Assistant roles in London or an employer looking to hire administrative and office support staff, our agency provides high-quality recruitment services tailored to your needs.

At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations. Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs. We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace. Together, we strive to promote equality and create opportunities for all.

Love Success is proud to serve as an Employment Agency for this vacancy.