Temporary Lettings Officer

Brackenberry; London; On-site; Full time

Job summary

A leading company is seeking a Temporary Lettings Officer to join their Housing Management team in Westminster City Council. The successful candidate will play a key role in managing the lettings process, ensuring efficient service delivery, and providing support to new tenants. This temporary position offers £12.89 per hour, with potential for contract extension based on client needs.

Qualifications

• Experience in customer service or public-facing roles.
• Ability to manage a varied caseload in a fast-paced environment.
• Understanding of equality and diversity in housing services.

Responsibilities

• Manage housing management aspects of the lettings process.
• Liaise with teams to meet turnaround targets.
• Conduct pre-void inspections and tenancy sign-ups.

Skills

Customer service

Verbal communication

Written communication

IT proficiency

Problem-solving

Job description

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We are working closely alongside a Local Authority in City of Westminster to assist with the appointment of a Temporary Lettings Officer, on a 3-month contract, likely to be extended at clients discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £12.89 per hour

Summary:

Westminster City Councils Housing Services play a vital role in supporting local communities and delivering high-quality housing solutions. We are looking for a proactive and customer-focused Temporary Lettings Officer to join our Housing Management team and support the delivery of an efficient and responsive lettings service.

This office-based role is central to managing the end-to-end lettings process minimising rent loss, reducing void turnaround times, and ensuring tenants move into homes that are safe, clean, and ready to occupy.

Responsibilities:

• Manage all housing management aspects of the voids and lettings process.
• Liaise with the Allocations Team, Voids Team, and contractors to meet turnaround targets.
• Carry out pre-void inspections, accompanied and virtual viewings, and tenancy sign-ups.
• Provide new tenants with clear guidance on their rights, responsibilities, and property standards.
• Offer an estate agency style experience during viewings, highlighting property features.

Requirements:

• Experience working with the public or in a customer service setting.
• Strong verbal and written communication skills.
• Ability to manage a varied caseload in a fast-paced, front-line environment.
• Proficiency in IT systems and accurate data entry.
• A proactive and solutions-oriented approach.
• Understanding of equality and diversity in housing services.

Please note:

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K
• This role requires an Enhanced DBS

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.