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Job Title: HR Business Partner
Department: Human Resources
Salary: £32K
Travel Required: Yes, if cluster-based
Hours: 37.5 hours per week
Reports to: Head of HR Business Partnering
Location: Hybrid (min 2 days on site per week if within reasonable travelling distance of TP site) will consider WAH if candidate not within reasonable travel to TP site
Contract Type: Temporary
Job Summary / Overview: The HR Business Partner is responsible for providing best in class expertise and advice for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting employees, managers, and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. They take a pragmatic view on how to best guide the business through difficult situations and are a face of calm and professionalism in an ever-changing environment. The HR Business Partner is adaptable and flexible, able to keep up with the fast-paced contact centre environment, and can multi-task and prioritise as needed. The role takes on a comprehensive business partnering approach to ensure success by actively collaborating with stakeholders and team members from all key departments including Operational Delivery, Recruitment, Training, Workforce Management, Payroll, and others.
Key Responsibilities and Accountabilities:
Main Job Requirements:
Education and Specific Training:
Formal qualification in a HR-related area, such as:
• Certificate in Human Resource Practice, or
• Degree in HR Management, or similar OR equivalent experience
Membership of CIPD, or similar, is preferable
Up to date employment law knowledge
Republic Of Ireland employment law knowledge desirable
Work Experience:
2 years of solid HR experience in a contact centre environment, or 3 years HR generalist experience in another high-paced industry.
Required Skills:
Technical Skills:
Comprehensive computer skills
Proficient use of Microsoft Office tools including MS Word, Powerpoint, Excel, Outlook and others
Comprehensive knowledge/experience using HRIS such as SAP, Cascade, Workday or similar
Competencies and Specific Skills:
Takes responsibility for own performance
Works on own initiative
Commercially aware
Strategic mindset
Compassionate
Achievement driven
Committed TP brand ambassador
Lives and breathes the company values
Self-motivated
Team player
Creative thinker
Confident to challenge
Advanced levels of resilience and focus
Excellent facilitation and presentation skills
Continuous improvement mindset
Excellent organisation skills
Priority Management skills
Credible
Trustworthy
Dependable
Courageous
Empathetic
Excellent analytical ability
Exceptional attention to detail
Excellent communication skills – verbal and written
Excellent influencing skills
Flexibility
Resourceful