Temporary HR Business Partner / Seconded HR Business Partner

Teleperformance; Ilminster; On-site; GBP 100,000 - 125,000; Full time

Job description

Temporary HR Business Partner / Seconded HR Business Partner

Job Title: HR Business Partner
Department: Human Resources
Salary: £32K
Travel Required: Yes, if cluster-based
Hours: 37.5 hours per week
Reports to: Head of HR Business Partnering
Location: Hybrid (min 2 days on site per week if within reasonable travelling distance of TP site) will consider WAH if candidate not within reasonable travel to TP site
Contract Type: Temporary

Job Summary / Overview: The HR Business Partner is responsible for providing best in class expertise and advice, for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting employees, managers and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. They take a pragmatic view on how to best guide the business through difficult situations, and are a face of calm and professionalism in an ever-changing environment. The HR Business Partner is adaptable and flexible, and can keep up with the fast-paced contact centre environment, able to multi-task and prioritise as needed. The role takes on a comprehensive business partnering approach to ensure success, by actively collaborating with stakeholders and team members from all key departments including Operational Delivery, Recruitment, Training, Workforce Management, Payroll, and others.

Key Responsibilities and Accountabilities:

1. Responsible for all day-to-day HR activities required to support in local site/business area.
2. Works closely with local stakeholders, employees, managers, partner organisations and others in the business unit to fully understand local needs and create targeted and specific people support strategies.
3. Actively monitors a range of people data and reporting information, analysing trends to ensure any changes in usual performance parameters can be quickly identified, and root causes understood.
4. Works collaboratively with local stakeholders and key personnel across the team and business to develop strategic HR business plans which serve to improve the working environment for all.
5. Provides a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines.
6. Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation and best practice approaches.
7. Proactively coaches and guides line managers to help them support their teams and deliver high performance.
8. Builds and develops positive and useful relationships with a range of internal and external stakeholders.
9. Complies at all times with Company policies, the Equality Act, Employment Rights Act and others.
10. Champions the automation and streamlining of HR practices to ensure optimum efficiency.
11. Takes steps to keep knowledge up to date of new HR concepts and best practice approaches in HR.
12. Tracks and maintains key statistics and information relating to relevant aspects of HR activity.
13. Supports the HR function as a whole in shaping the People Strategy and delivering its objectives.
14. Collaborates, actively participates, and delivers HR initiatives and projects across the business.
15. Supports cyclical HR review activities such as Annual Pay Reviews and policy reviews.
16. Contributes to the development of HR policies.
17. Attends internal meetings as required to represent the HR function.
18. Completes all administration associated with HR responsibilities.
19. Provides essential support to the Head of HR Business Partnering as needed.
20. Supports and drives a culture of high employee engagement across your area.
21. Maintains open and honest channels of communication at all levels across your area.
22. Leads by example and consistently demonstrates the Teleperformance values.
23. Supports a working culture which is built on embracing diversity, respect and positivity.

Main Job Requirements:
Education and Specific Training: Formal qualification in a HR-related area, such as:

1. Certificate in Human Resource Practice, or
2. Degree in HR Management, or similar OR equivalent experience.

Membership of CIPD, or similar, is preferable.
Work Experience: 2 years of solid HR experience in a contact centre environment, or 3 years HR generalist experience in another high-paced industry.

Required Skills:

1. Comprehensive computer skills.
2. Proficient use of Microsoft Office tools.
3. Comprehensive knowledge/experience using HRIS such as SAP, Cascade, Workday or similar.

Competencies and Specific Skills:

1. Takes responsibility for own performance.
2. Works on own initiative.
3. Commercially aware.
4. Strategic mindset.
5. Compassionate.
6. Achievement driven.
7. Committed TP brand ambassador.
8. Self-motivated.
9. Team player.
10. Creative thinker.
11. Confident to challenge.
12. Advanced levels of resilience and focus.
13. Excellent facilitation and presentation skills.
14. Continuous improvement mindset.
15. Excellent organisation skills.
16. Priority Management skills.
17. Credible.
18. Trustworthy.
19. Dependable.
20. Courageous.
21. Empathetic.
22. Excellent analytical ability.
23. Exceptional attention to detail.
24. Excellent communication skills – verbal and written.
25. Excellent influencing skills.
26. Flexibility.
27. Resourceful.