Temporary HR Business Partner / Seconded HR Business Partner

Teleperformance; Exeter; Hybrid; GBP 32,000; Full time

Job description

Temporary HR Business Partner / Seconded HR Business Partner

Job Title: HR Business Partner
Department: Human Resources
Salary: £32K
Travel Required: Yes, if cluster-based
Hours: 37.5 hours per week
Reports to: Head of HR Business Partnering
Location: Hybrid (min 2 days on site per week if within reasonable travelling distance of TP site) will consider WAH if candidate not within reasonable travel to TP site
Contract Type: Temporary

Job Summary / Overview: The HR Business Partner is responsible for providing best in class expertise and advice for all matters of employee relations and HR practice across their business area, ensuring the best possible support and guidance can be delivered. This role is focused on supporting employees, managers, and the wider business to achieve the best outcomes, even in challenging situations. They are commercially aware and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business. They take a pragmatic view on how to best guide the business through difficult situations and are a face of calm and professionalism in an ever-changing environment. The HR Business Partner is adaptable and flexible, able to keep up with the fast-paced contact centre environment, multi-task, and prioritize as needed.

Key Responsibilities and Accountabilities:

1. Responsible for all day-to-day HR activities required to support in local site/business area.
2. Works closely with local stakeholders, employees, managers, partner organisations and others in the business unit to fully understand local needs and create targeted and specific people support strategies.
3. Actively monitors a range of people data and reporting information, analysing trends to ensure any changes in usual performance parameters can be quickly identified.
4. Works collaboratively with local stakeholders and key personnel to develop strategic HR business plans which serve to improve the working environment for all.
5. Provides a superior level of practical advice, guidance and support to employees and managers across the full spectrum of Employee Relations disciplines.
6. Ensures advice provided is clear, consistent, and in line with company policy, current employment legislation, and best practice approaches.
7. Proactively coaches and guides line managers to help them to support their teams and deliver high performance.
8. Builds and develops positive relationships with a range of internal and external stakeholders.
9. Complies with Company policies, the Equality Act, Employment Rights Act, and others.
10. Champions the automation and streamlining of HR practices to ensure optimum efficiency.
11. Takes steps to keep knowledge up to date of new HR concepts, thought leadership, and best practice approaches.
12. Tracks and maintains key statistics and information relating to relevant aspects of HR activity.
13. Supports the HR function as a whole in shaping the People Strategy and delivering its objectives.
14. Actively participates in any TUPE, restructure, or other major change or consultation programme in your area.
15. Supports cyclical HR review activities such as Annual Pay Reviews, policy reviews, and document reviews.
16. Contributes to the development of HR policies, and ensures local management teams are fully educated in these.
17. Attends internal meetings as required to represent the HR function.
18. Completes all administration associated with HR responsibilities.
19. Provides essential support to the Head of HR Business Partnering as needed.
20. Supports and drives a culture of high employee engagement across your area.
21. Maintains open and honest channels of communication at all levels.
22. Leads by example and consistently demonstrates the Teleperformance values in every interaction.

Main Job Requirements:

Education and Specific Training: Formal qualification in a HR-related area, such as a Certificate in Human Resource Practice, Degree in HR Management, or equivalent experience. Membership of CIPD, or similar, is preferable. Up to date employment law knowledge is essential.

Work Experience: 2 years of solid HR experience in a contact centre environment, or 3 years HR generalist experience in another high-paced industry.

Required Skills:

1. Comprehensive computer skills.
2. Proficient use of Microsoft Office tools.
3. Comprehensive knowledge/experience using HRIS such as SAP, Cascade, Workday, or similar.

Competencies and Specific Skills:

1. Takes responsibility for own performance.
2. Works on own initiative.
3. Commercially aware.
4. Strategic mindset.
5. Compassionate.
6. Achievement driven.
7. Committed TP brand ambassador.
8. Self-motivated.
9. Team player.
10. Creative thinker.
11. Confident to challenge.
12. Excellent facilitation and presentation skills.
13. Continuous improvement mindset.
14. Excellent organisation skills.
15. Credible, trustworthy, dependable, courageous, and empathetic.
16. Excellent analytical ability and attention to detail.
17. Excellent communication skills – verbal and written.
18. Excellent influencing skills.
19. Flexibility and resourcefulness.