Temporary Helpdesk Manager for a Global Brand - West End, London

Hatty Blue Recruitment Ltd; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Une entreprise leader dans le secteur FMCG recherche un Helpdesk Manager expérimenté à Londres. Dans ce rôle, vous coacherez votre équipe, vous assurerez la gestion des performances et optimiserez les processus pour un service client de qualité. Si vous êtes un leader proactif avec une passion pour l'excellence du service, nous serions ravis de recevoir votre candidature.

Qualifications

• Expérience en gestion de helpdesk.
• Compétences en service client et gestion des personnes.
• Capacité à travailler dans un environnement rapide.

Responsibilities

• Former et soutenir l'équipe à travers des plans de développement.
• Gérer les horaires de l'équipe pour assurer la couverture du helpdesk.
• Revoir et affiner les processus du helpdesk pour l'amélioration continue.

Skills

Customer Service

People Management

Data Confidence

Job description

We’re seeking an experienced and motivated Helpdesk Manager to join a dynamic team in the fast-paced FMCG sector. Based in London’s vibrant West End, this is an exciting opportunity to step into a pivotal role with the potential to become permanent.

In this role, you'll coach and support your team through tailored training and development plans, regular performance reviews, and ongoing mentoring. You'll also be responsible for managing team schedules to ensure full helpdesk coverage that meets both contractual and customer expectations.

A key part of your role will involve reviewing and refining helpdesk processes to drive continuous improvement, and ensuring all updates are clearly communicated and implemented. You’ll maintain strong customer relationships, support new process rollouts, and ensure compliance with company policies and safety standards.

The ideal candidate will bring strong customer service skills, confidence working with data, and proven people management experience. While a background in retail is a plus, it's not essential—what matters most is your ability to lead effectively and deliver results in a fast-paced environment.

Candidates must be available immediately.

If you’re a proactive leader with strong helpdesk experience and a passion for service excellence, we’d love to hear from you.