Temporary Flexible Retail Assistant — Stoke Factory Shop

Portmeirion Group; England; On-site; GBP 12,000 - 18,000; Part time

Job summary

Portmeirion Group in Stoke-on-Trent is seeking a friendly Retail Assistant for our factory shop on a temporary zero-hours contract. You will support the Store Manager to drive sales, maintain store standards, and assist with stock and merchandising.

The role requires strong customer service skills, reliability and the ability to work flexibly as part of a small team. Prior retail experience is desirable, and you will contribute to a positive customer experience daily.

Qualifications

• Experience in retail or customer service is desirable.
• Excellent communication and interpersonal skills.
• A positive, proactive, and team-oriented approach.
• Ability to work independently and take initiative.
• Flexible and reliable with a commitment to delivering excellent customer service.

Responsibilities

• Welcome and assist customers, providing outstanding customer service.
• Support the achievement of sales, conversion, and average transaction value (ATV) targets.
• Maintain accurate pricing, promotional displays, and stock levels.
• Process deliveries and book stock onto the system accurately.
• Assist with visual merchandising and ensure displays are attractive and commercially effective.
• Encourage customers to join the company mailing list.
• Participate in regular stocktakes and inventory checks.
• Work collaboratively with the Store Manager and wider team to achieve store objectives.
• Support opening and closing procedures when required.

Skills

Customer service

Communication

Teamwork

Initiative

Flexibility

Job description

Portmeirion Group in Stoke-on-Trent is seeking a friendly Retail Assistant for our factory shop on a temporary zero-hours contract. You will support the Store Manager to drive sales, maintain store standards, and assist with stock and merchandising.

The role requires strong customer service skills, reliability and the ability to work flexibly as part of a small team. Prior retail experience is desirable, and you will contribute to a positive customer experience daily.