Sales Assistant

Portmeirion Group; Stoke-on-Trent; On-site; GBP 12,000 - 17,000; Part time

Job summary

Portmeirion Group UK Limited Stoke Factory Shop is seeking a friendly, enthusiastic Retail Assistant on a zero hours contract who is passionate about delivering excellent customer service and creating a positive shopping experience.

You will support the Store Manager in achieving sales targets, maintain high store standards, manage stock, merchandising, and contribute to the store's overall success while working flexibly as part of the team in Stoke-on-Trent.

Qualifications

• Experience in retail or customer service is desirable.
• Strong interpersonal and communication skills.
• Positive, proactive and team-oriented approach.

Responsibilities

• Welcome and assist customers, providing outstanding customer service.
• Support the achievement of sales, conversion, and ATV targets.
• Maintain accurate pricing, promotional displays, and stock levels.
• Process deliveries and book stock onto the system accurately.
• Assist with visual merchandising and ensure displays are attractive and commercially effective.
• Encourage customers to join the mailing list.
• Participate in regular stocktakes and inventory checks.
• Work with Store Manager and wider team to achieve store objectives.
• Support opening and closing procedures when required.

Skills

Customer service

Communication

Teamwork

Initiative

Flexibility

Job description

Are you passionate about delivering excellent customer service and creating a positive shopping experience? We are looking for a friendly, enthusiastic and flexible Retail Assistant to join our Stoke Factory Shop on a zero hours contract.

About the Role

As a Retail Assistant, you will support the Store Manager in achieving sales targets while ensuring every customer receives exceptional service. You will play a key role in maintaining high store standards, managing stock, merchandising products, and contributing to the overall success of the store.

Key Responsibilities

• Welcome and assist customers, providing outstanding customer service.
• Support the achievement of sales, conversion, and average transaction value (ATV) targets.
• Maintain accurate pricing, promotional displays, and stock levels.
• Process deliveries and book stock onto the system accurately.
• Assist with visual merchandising and ensure displays are attractive and commercially effective.
• Encourage customers to join the company mailing list.
• Participate in regular stocktakes and inventory checks.
• Work collaboratively with the Store Manager and wider team to achieve store objectives.
• Support opening and closing procedures when required.

About You

• Previous retail or customer service experience is desirable.
• Excellent communication and interpersonal skills.
• A positive, proactive, and team-oriented approach.
• Ability to work independently and take initiative.
• Flexible and reliable with a commitment to delivering excellent customer service.