Temporary Data Analyst

Sitel Corp.; City Of London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A global customer experience leader is seeking a motivated Data Analyst to maintain and develop dashboards for customer success. This role involves designing interactive dashboards, querying databases using SQL, and collaborating with cross-functional teams. Ideal candidates will have at least 3 years of SQL experience and proficiency in dashboard tools like Tableau. This is a full-time position based in the UK, with no sponsorship available.

Qualifications

• At least 3 years hands-on experience working with SQL.
• High proficiency in SQL and experience in dashboard tools.
• Experience with ETL processes and A/B testing methodologies.

Responsibilities

• Design and build interactive Customer Success dashboards.
• Develop robust ETL processes for data integration.
• Utilize SQL and Python for querying and analysis.

Skills

SQL

Dashboard creation

Data manipulation

Effective communication

Time management

Tools

Tableau

Qliksense

Job description

Overview

Foundever and Intuit are seeking a motivated and experienced Data Analyst to join our Customer Success team on a 6-month contractual basis. In this role, your primary responsibility will be to maintain and develop Customer Success dashboards that analyze and report on revenue-generating and customer experience activities. You'll collaborate closely with business stakeholders to ensure the delivery of user-friendly and comprehensive executive dashboards.

You will be working on behalf of our client, Intuit, a global fintech leader renowned for driving prosperity through innovative financial solutions, trusted by millions of customers worldwide.

This is an excellent opportunity to work closely with cross-functional teams, influence key business decisions, and contribute to the growth of a global, innovative company.

Please note sponsorship is not available for this role. This is a full-time role and would not be suitable for active students.

Key Responsibilities

• Design and build interactive and intuitive Customer Success dashboards to report on retention and revenue-generating activities.
• Develop and maintain robust and scalable ETL processes to support dashboard creation and data integration.
• Utilize SQL and Python to query databases, perform data manipulation, and automate analysis processes.
• Support experimentation efforts of our Growth & Retention organization by analyzing and reporting on A/B testing results.
• Provide historical data for key metrics to help establish baseline performance and experiment targets.
• Work closely with Customer Success, Sales, and Marketing teams to understand reporting needs and refine dashboard functionalities.
• Present findings and insights to business stakeholders and executives in a clear and concise manner.

Quality Assurance

• Ensure data accuracy, integrity, and consistency by implementing best practices in data governance and quality control.
• Troubleshoot and resolve any data-related issues promptly.

Your Profile & Experience

• At least 3 years hands-on experience working with SQL (essential)
• A high level of proficiency in SQL and experience building dashboards in Tableau, Qliksense, or similar tools.
• Experience with ETL processes and A/B testing methodologies.
• Familiarity with call centre data and key industry metrics.
• Understanding of web data and digital support tools.
• Strong problem-solving skills and the ability to work independently.
• Excellent communication skills for translating complex analyses into clear insights.
• Effective time management to meet project deadlines.

About Foundever

Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Foundever is an equal opportunity and Disability Confident employer. We value our diversity and we're committed to making Foundever a truly inclusive place to work. We recognized and embrace that people work in different ways and we'll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.

If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.