Temporary Customer Support Advisor

Michael Page (UK); Oswestry; On-site; GBP 60,000 - 80,000; Full time

Job summary

A medium-sized organization in the industrial/manufacturing sector is seeking a Temporary Customer Support Advisor. The role involves responding to customer inquiries, processing orders, and ensuring satisfaction while offering a competitive hourly rate and weekly pay. Ideal candidates have customer service experience and strong communication skills, with immediate start options available.

Benefits

On-site parking

Close to public transport

Weekly pay

Gain experience in the sector

Qualifications

• Previous experience in customer service, ideally in industrial/manufacturing.
• Proficiency in using CRM systems or similar software.
• Detail-oriented approach with excellent organisational skills.

Responsibilities

• Respond to customer enquiries via phone and email professionally.
• Process customer orders and ensure accurate data entry.
• Monitor and track order statuses, updating customers as needed.

Skills

Communication

Organisational Skills

Problem-Solving

Tools

CRM Systems

Job description

• 2 / 3 month temporary role with the possibility of extension
• Immediate start & weekly pay

About Our Client

This opportunity is with a medium-sized organisation within the industrial/manufacturing sector. It is well-regarded for its focus on operational efficiency and delivering quality customer experiences.

Job Description

• Respond promptly and professionally to customer enquiries via phone and email.
• Process customer orders and ensure accurate data entry into the system.
• Liaise with internal departments to resolve customer issues efficiently.
• Monitor and track order statuses, providing updates to customers as needed.
• Maintain a strong understanding of the company's products and services.
• Escalate unresolved queries to the appropriate team members when necessary.
• Ensure compliance with company procedures and customer service standards.
• Deliver excellent support to both new and existing customers.

The Successful Applicant

A successful Temporary Customer Support Advisor should have:

• Previous experience in customer service, ideally within the industrial/manufacturing sector.
• Strong communication skills, both written and verbal.
• Proficiency in using CRM systems or similar software.
• A detail-oriented approach to work with excellent organisational skills.
• The ability to work effectively in a temporary role with minimal supervision.
• A positive attitude toward problem-solving and customer satisfaction.

What's on Offer

• Competitive hourly rate of approximately £13 to £14 per hour.
• Immediate start & weekly pay.
• On-site parking & close to main public transport links.
• Gain experience in the industrial/manufacturing industry.

If you are ready to excel as a Temporary Customer Support Advisor, apply today and take the next step in your career!

Please note that this role cannot accept applications of candidates who do need to serve a notice in employment.