Temporary Customer Services Associates

Love Success Recruitment; City Of London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading recruitment agency in London is seeking Temporary Customer Services Associates for a 6-week role with potential extension. Candidates will provide empathetic support to customers, ensuring their needs are met effectively. This office-based position requires excellent communication skills and a commitment to exceptional service.

Qualifications

• Experience in customer service or support preferred.
• Excellent verbal and written communication skills.
• Organized, detail-oriented, with multitasking skills.

Responsibilities

• Serve as the initial contact via phone, email, and chat.
• Assist customers in navigating products and services.
• Resolve issues promptly and compassionately.

Skills

Communication

Empathy

Patience

Organization

Teamwork

Tools

Customer support software

CRM systems

Job description

Temporary Customer Services Associates - Multiple Roles

£111.53 per day plus holiday pay accrual

Location: London

Working hours: 9 am - 5.30 pm, Office-based, Monday to Friday

Duration: 6 weeks with possible extension

About the Role

Are you dynamic, positive, and empathetic? Do you communicate effectively with diverse individuals and address their needs with professionalism? As the first point of contact for our client's customers, you will provide support and guidance during sensitive times, embodying the company's mission in the death tech space.

Key Responsibilities

• Serve as the initial contact via phone, email, and chat, providing empathetic responses to inquiries.
• Assist customers in navigating products and services with clear information.
• Resolve issues promptly and compassionately, escalating complex cases when necessary.
• Maintain accurate, confidential records of customer interactions.
• Collect and report customer feedback for service improvement.
• Collaborate with team members to enhance customer support strategies.

Required Skills

• Experience in customer service or support preferred.
• Excellent verbal and written communication skills, with sensitivity and rapport-building ability.
• Patience and discretion when dealing with vulnerable customers.
• Organized, detail-oriented, with multitasking skills.
• Team player committed to delivering exceptional service.
• Proficient with customer support software and CRM systems.

Immediate start required, with minimal absence during training. Join us to be part of an exciting startup and benefit from positive feedback from current team members.

Love Success is a London-based recruitment agency specializing in administrative and office support roles across the UK. We are committed to diversity, equity, and inclusion, fostering workplaces where everyone can thrive. We are proud to serve as an employment agency for this vacancy.