Temporary Customer Service Executive

Office Angels; Lower Hopton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading workplace solutions company in Lower Hopton is seeking a Temporary Customer Service Executive to provide exceptional service, manage orders, and handle customer inquiries. The role offers a pay rate of £13.30-£14 per hour with holiday pay and Office Angels benefits. Experience in B2B customer service is preferred. This is an exciting opportunity to work in a dynamic environment with potential for permanent employment.

Benefits

Direct employment support

Eye care vouchers

Weekly pay

Optional pension scheme

Easy online timesheet management

28 days paid annual leave

FREE access to LinkedIn Learning

Qualifications

• Experience with CRM & order systems is necessary.
• Ability to communicate clearly and solve problems.
• Calm under pressure and detail-oriented.

Responsibilities

• Respond to customer service tickets promptly.
• Accurately process new orders and manage deliveries.
• Handle invoice and payment inquiries.

Skills

CRM & order systems proficiency

Excel proficiency

Outlook proficiency

Clear communication

Problem-solving skills

Customer-focused

B2B customer service experience

Job description

Customer Service Executive

Are you passionate about providing exceptional customer service? Do you thrive in a dynamic environment? We have the perfect opportunity for you! Our client, a leading manufacturer of innovative and sustainable workplace solutions in Europe, is looking for a Temporary Customer Service Executive to join their team.

Role: Customer Service Executive
Location: Mirfield, WF14 - Free Parking On-Site
Hours: 8:30am-4:30pm
Duration: 3 Months (Potential to go Perm!)
Start: ASAP
Pay Rate: £13.30-£14 + Holiday Pay + Office Angels Benefits

What You'll Do:

Ticket Handling

• Respond to customer service tickets within SLA timeframes


• Route complex issues while maintaining ownership


• Log interactions in CRM and follow up for resolution satisfaction


• Prioritise tickets based on urgency

Order Management

• Accurately process new orders and verify details


• Coordinate with fulfilment teams for timely delivery


• Communicate order updates and resolve issues

Delivery Coordination

• Manage deliveries and provide shipping updates


• Support multi-brand projects and logistics arrangements


• Book and track deliveries, resolving issues as needed

Sample Requests

• Process and track sample orders


• Manage inventory and follow up for feedback

Non-Conformance Handling

• Document and investigate product/service issues


• Coordinate resolutions and process returns or credits


• Identify trends for continuous improvement

Sales Quotations

• Prepare accurate quotes and follow up to boost conversions


• Collaborate with sales on pricing and maintain quote records

Payment Queries

• Handle invoice and payment inquiries


• Follow up on overdue payments and escalate when necessary

What You'll Need:

• CRM & order systems, Excel & Outlook proficiency


• Clear communicator with strong problem-solving skills


• Customer-focused, calm under pressure, detail-oriented


• B2B customer service experience preferred


• Familiar with sales cycles & quality processes

Perks of Joining Office Angels:

• Direct employment with Office Angels - we're here to support you every step of the way


• Eye care vouchers and contributions toward glasses for VDU use


• Expert support in finding permanent roles and preparing for interviews


• Weekly pay - every Friday!


• Optional pension scheme with employer contributions


• Easy online timesheet management


• 28 days paid annual leave (accrued weekly)


• FREE access to LinkedIn Learning - thousands of courses to boost your skills

Apply Now!

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.