Temporary Customer Service Advisor

Michael Page (UK); Stockport; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a leading not-for-profit organization as a Temporary Customer Service Advisor in Stockport. This role offers an exciting opportunity to provide exceptional customer service while promoting the benefits of the service. You will engage with customers, ensuring their needs are met effectively and efficiently, all while adhering to relevant policies and procedures. The position not only promises immediate employment but also the potential for a permanent role for the right candidate. If you have a passion for helping others and thrive in a dynamic environment, this is the perfect opportunity for you to grow your career in a supportive atmosphere.

Benefits

Competitive Salary

Immediate Start Date

Temp to Perm Opportunity

Career Opportunities

Professional Development Opportunities

Qualifications

• Experience in customer service, especially in telephony.
• Strong communication and phone handling skills.

Responsibilities

• Respond to customer inquiries and promote service benefits.
• Ensure compliance with policies and service standards.

Skills

Customer Service Experience

Telephony Skills

Active Listening

CRM Systems Familiarity

Communication Skills

Time Management

Job description

About Our Client

Our client is a leader in the not-for-profit space and they are looking for a Temporary Customer Service Advisor to join their Stockport office on an on-going temporary basis. There is a high chance this could go perm for the right candidate!

Job Description

As a Temporary Customer Service Advisor you will:

• Effectively respond to all customer enquiries, promoting the benefits of the Service.
• Always provide excellent customer services, recording data accurately and in a timely manner.
• Deliver Services in accordance with all relevant Policies and Procedures, KPIs and meet the TSA Quality Standards Framework.
• Liaise effectively with internal departments, partner organisations and ASC.
• Correctly programme and install equipment to ensure customers receive the service they need in a timely manner.
• Ensure compliance with the requirements of relevant contracts and Service Level Agreements and KPIs are achieved.

The Successful Applicant

To be successful in this role:

• Experience within a customer service based role, particularly telephony based experience.
• Have access to a vehicle for work and hold a full driving licence.
• Strong phone handling skills and active listening abilities.
• Familiarity with CRM systems and practices.
• Excellent communication and presentation skills.
• The ability to multi-task, prioritise, and manage time effectively.

What's on Offer

In return, our client can offer:

• Competitive salary
• Immediate start date
• Temp to perm opportunity
• Great career opportunities
• Convenient location in Stockport.
• Professional development opportunities.

*Please note for this role you will need to hold a full UK driving license & have access to your own car*