Temporary customer service administrator

Michael Page (UK); Uxbridge; On-site; GBP 20,000 - 25,000; Part time

Job summary

A reputable business services firm in Uxbridge is seeking a Temporary Customer Service Administrator. The role involves responding to customer inquiries, providing accurate product information, and resolving complaints effectively. Ideal candidates should demonstrate strong customer service skills and proficiency with CRM software. The position offers flexibility, valuable experience, and a supportive work environment that promotes professional growth.

Benefits

Opportunity for professional development

Supportive work environment

Flexibility in tasks

Qualifications

• Strong understanding of customer service principles and practices.
• Excellent verbal and written communication skills.
• Proficiency in using CRM software.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Provide accurate information about products or services.
• Resolve customer complaints in a timely and effective manner.

Skills

Customer service principles

Excellent communication skills

Proficiency in CRM software

Problem-solving mindset

Multitasking

Job description

• Immediate start
• Established business

About Our Client

The hiring organisation is a small-sized company operating in the business services industry, known for its commitment to providing tailored solutions to its clients. The company fosters a professional and supportive environment where employees can thrive and contribute to meaningful projects.

Job Description

• Responding promptly to customer inquiries via phone, email, or chat.
• Providing accurate information about products or services.
• Resolving customer complaints in a timely and effective manner.
• Updating and maintaining customer records in the database.
• Escalating complex issues to the appropriate team or manager.
• Supporting the team in achieving customer satisfaction goals.
• Following company policies and procedures during customer interactions.
• Contributing to process improvement initiatives within the department.

The Successful Applicant

A successful Temporary Customer Service administrator should have:

• A strong understanding of customer service principles and practices.
• Excellent verbal and written communication skills.
• Proficiency in using customer relationship management (CRM) software.
• A proactive and problem-solving mindset.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A professional and approachable demeanour when dealing with customers.

What's on Offer

• Opportunity to gain valuable experience in the business services industry.
• Supportive work environment with a focus on professional development.
• Temporary position offering flexibility and variety in daily tasks.
• Accessible location with potential for networking and career growth.