Temporary customer service administrator

Michael Page (UK); Guildford; On-site; GBP 20,000 - 25,000; Part time

Job summary

A reputable business services firm in Guildford seeks a temporary customer service professional. The role involves responding to customer inquiries through various channels and ensuring customer satisfaction. Ideal candidates should have prior experience in customer service and strong communication skills. The position offers a supportive working environment and flexible hours.

Benefits

Opportunities to gain valuable skills

Supportive working environment

Flexible working hours

Qualifications

• Previous experience in a customer service role within the business services industry.
• Ability to multi-task and prioritize work effectively.
• Commitment to accuracy and customer satisfaction.

Responsibilities

• Respond promptly to customer enquiries via phone, email, or chat.
• Provide accurate information about products and services.
• Log customer interactions and update the internal database.

Skills

Strong communication skills

Proficiency in CRM tools

Attention to detail

Problem-solving attitude

Job description

• Immediate start
• Well established business

About Our Client

The hiring organisation operates within the business services sector and is recognised for its professional approach to delivering solutions. As a small-sized company, it offers a collaborative environment where employees contribute directly to the company's objectives.

Job Description

• Respond promptly to customer enquiries via phone, email, or chat.
• Provide accurate information about products and services.
• Log customer interactions and update the internal database accordingly.
• Resolve customer complaints with a professional and empathetic approach.
• Collaborate with other departments to ensure customer satisfaction.
• Follow up on customer issues to ensure resolution.
• Maintain a high level of accuracy in all communication and documentation.
• Assist with administrative tasks related to customer service operations.

The Successful Applicant

A successful temporary customer service professional should have:

• Previous experience in a customer service role within the business services industry.
• Strong communication skills, both verbal and written.
• Proficiency in using customer relationship management (CRM) tools.
• An ability to multi-task and prioritise work effectively.
• A positive attitude towards problem-solving and customer satisfaction.
• Attention to detail and a commitment to accuracy.

What's on Offer

• Opportunities to gain valuable skills in the business services industry.
• A supportive and professional working environment in Guildford.
• Flexible working hours to suit personal commitments.

If you are interested in this temporary customer service role in Guildford and meet the above criteria, we encourage you to apply today.