Teamwear Sales Executive

Net World Sports, Ltd.; Wrexham; On-site; GBP 26,000 - 27,500; Full time

Benefits offered by this job

Health & Wellbeing Programs

29 Days Annual Leave

Flexible Working Hours

Product Discount

Employee Recognition Schemes

Subsidised On-Site Bistro

Job summary

Net World Sports, Ltd. in Wrexham is looking for a Teamwear Sales Executive. This full-time role involves managing inbound sales, processing teamwear orders, and supporting customer relationships. Ideal candidates will have experience in sales or customer service, strong administrative skills, and a passion for sports.

The position also offers a range of benefits, including health and wellbeing support, flexible working hours, and a vibrant company culture.

Qualifications

• Experience in sales, account management, or customer service, ideally in sportswear or B2B environments.
• Highly organised with strong administrative discipline.
• Confident communicator able to guide customers through complex orders.

Responsibilities

• Handle all inbound enquiries across phone, email, and web channels relating to teamwear.
• Create and process detailed teamwear orders ensuring accuracy.
• Build long-term customer relationships and provide post-sale support.

Skills

Sales Execution

Operational Precision

Communication

Commercial Awareness

Time Management

Systems Proficiency (CRM, ERP)

Tools

Microsoft Office (Excel)

Job description

## Teamwear Sales Executive### Teamwear Sales ExecutiveFull TimeWrexham, UK £26,000.00 - £27,500.00 + Bonus## A bit about Net World SportsJoin Net World Sports on our mission to become the world’s leading sports equipment retailer. Nothing excites us more than finding hungry, talented individuals and unleashing them in a team capable of achieving incredible things.The Teamwear Sales Executive acts as the central operational driver of inbound teamwear revenue at **Net World Sports**. This role owns the full lifecycle of inbound enquiries—from initial consultation through to order placement, internal coordination, and fulfilment readiness. Operating as the “control tower” for teamwear sales, the position ensures seamless communication between sales, buying, garments, print/customisation, and logistics. It combines consultative selling with high-volume order processing and detailed administrative ownership. This role will be based at our Wrexham HQ.### **WHAT YOU'LL DO****Inbound Sales & Customer Conversion*** Handle all inbound enquiries across phone, email, and web channels relating to teamwear and garments.* Qualify customer needs (club, school, organisation, sport, budget, timelines).* Provide consultative guidance on product selection, sizing, customisation, and pricing structures.* Convert enquiries into confirmed orders, maximising revenue and margin opportunities.* Upsell and cross-sell complementary products (e.g. training equipment, accessories).**Order Processing & Commercial Accuracy*** Create and process detailed teamwear orders, ensuring accuracy across: + Product SKUs and variants + Size breakdowns + Customisation (logos, sponsors, numbering, names)* Produce and manage: + Order forms + Pricing sheets + Pre-contract agreements* Maintain accurate records of: + Annual projected quantities + Repeat order cycles + Customer buying patterns**Internal Coordination & Workflow Management*** Act as the primary liaison between: + Buying + Garments production + Print & customisation teams + Warehouse/dispatch* Ensure all departments are aligned on: + Lead times + Stock availability + Customisation requirements* Proactively resolve bottlenecks to maintain delivery timelines.**Kit Design & Customer Experience*** Support customers in developing teamwear packages, including: + Kit bundles (matchday, training, off-field) + Branding and visual identity alignment* Coordinate with internal design/custom teams to produce: + Mock-ups + Visual proofs* Ensure customer approvals are secured efficiently to avoid delays.**Administrative Ownership*** Maintain structured documentation for all teamwear clients: + Contracts and agreements + Pricing matrices + Design files and approvals* Track and manage: + Seasonal ordering cycles + Reorder reminders* Ensure CRM systems are consistently updated with accurate, actionable data.**Revenue & Performance Contribution*** Deliver against individual and team revenue targets.* Monitor conversion rates from enquiry to order.* Identify opportunities to increase: + Average order value (AOV) + Customer lifetime value (CLV)* Support forecasting by providing reliable pipeline and order data.**Customer Relationship Management*** Build long-term relationships with clubs, schools, and organisations.* Act as the main point of contact for repeat customers.* Provide post-sale support, ensuring satisfaction and retention.* Handle issues or complaints professionally, coordinating resolutions internally.### **KPIs & Success Metrics*** Inbound enquiry conversion rate* Monthly/quarterly revenue generated* Order accuracy rate (minimal errors/reworks)* Average order value (AOV)* Customer retention and repeat order frequency* Internal SLA adherence (handoff efficiency between departments)### **Role Positioning**This role is the revenue engine and operational backbone of the teamwear department—responsible for converting demand into booked sales while ensuring flawless execution internally. It is not purely administrative nor purely sales; it sits at the intersection of both.### **WHAT YOU'LL BRING*** Experience in sales, account management, or customer service (ideally in sportswear, apparel, or B2B environments).* Highly organised with strong administrative discipline.* Confident communicator with the ability to guide customers through complex orders.* Commercially driven but operationally meticulous.* Interest in sport/team environments is advantageous.**Key Skills & Competencies*** **Sales Execution:** Strong inbound conversion ability with a consultative approach.* **Operational Precision:** High attention to detail in order handling and admin.* **Communication:** Clear, structured communication across internal teams and customers. **Commercial Awareness:** Understanding of pricing, margins, and upselling opportunities.* **Time Management:** Ability to manage high enquiry volumes and competing priorities.* **Systems Proficiency:** CRM, ERP/order systems, and Microsoft Office (especially Excel).### **WHAT YOU'LL GET*** **Health & Wellbeing** – Workouts, Run Club, Nature Trail, Wellness Allowances, Gym Memberships, On-Site Gym (Coming Soon!), Golf Memberships & Mental Health Support* **29 Days Annual Leave (Including Bank Holidays)** - Increases with Length of Service* Flexible Working Hours* **Social Events** – Busy Schedule of Parties, Sports Tournaments, Charity Events & Lots More!* Table Tennis, Pool Tables & Sports Equipment in the Office* **Additional Benefits Available** - Help to Buy Scheme, Cycle to Work Scheme, Discounted Travel Schemes & Lots More!* Product Discount on Net World Sports & Affiliate Partner Products* **Subsidised On-Site Bistro** - Serving Freshly Prepared Food Every Day for Breakfast & Lunch* **Employee Recognition** - Bonus & Commission Schemes and Performance, Length of Service & Life Event Rewards* **Employee Support** - Saving Schemes, Legal & Financial Advice, Parental Guidance### **OUR VALUES*** **Go above and beyond:** Get stuck in and show your passion!* **Ideas over hierarchy:** If you have an idea, speak up! It doesn’t matter what role you’re in, we want everyone to shout about ways the business can develop and improve.* **Be bold, move fast:** We value speed; we make fast decisions, trust our guts and get things done as efficiently as possible.* **Keep it simple:** Don’t over-complicate it!* **Results driven:** We embrace results that drive positive change, even if it means occasional failure. Mistakes are valuable as long as we learn from them and avoid repeating them.* **Growth:** We’re a fast-growing business and we want our staff to grow with us.### **CONTACT**Gareth Davies (Recruitment Specialist) / [e-mail] / 07979 815630 / linkedin.com/in/garethdanieldavies