Temporary Customer Advisor - 12 Hours (Marlow)

TN United Kingdom; Marlow; On-site; GBP 20,000 - 25,000; Part time

Job summary

Join a dynamic team as a Customer Advisor in a unique retail environment! This role emphasizes excellent customer service, guiding families through our product range. You'll be pivotal in our transition to digital retail, preparing orders for services like Click and Collect. With a focus on ethical practices and a commitment to quality, this position offers a chance to grow in a supportive atmosphere. Enjoy benefits like additional holiday days, a birthday day off, and up to 40% employee discount. If you're passionate about customer care and eager to learn, this opportunity is perfect for you!

Benefits

Additional Holiday Days

Day Off on Birthday

Contributory Pension Scheme

Cycle to Work Scheme

Health and Wellbeing Resources

Social Events

Employee Discount

Ongoing Training

Financial Wellbeing App

Qualifications

• Experience in retail or customer service is essential.
• Proficient IT skills and ability to learn new systems quickly.

Responsibilities

• Assist customers with diverse needs and prepare orders.
• Communicate effectively with customers in-store and via phone.

Skills

Customer Service

Retail Experience

Sales Skills

IT Skills

Active Listening

Teamwork

Attention to Detail

Education

School Leaver

Job description

Temporary Customer Advisor - 12 Hours (Marlow), Marlow

Location: Marlow, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 13426147b046

Job Views: 8

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

What we expect from you

Each JoJo store is unique, whether it’s trading over two floors, having a quirky layout, or being situated in an interesting place. Our USP is the relationship we build with our customers, many of whom are loyal to our brand and local store team. As a Customer Advisor, you will be the face of JoJo, providing excellent customer care and service. You’ll guide, inform, and assist customers in purchasing our range of clothing and products, including expectant parents, grandparents, and families.

Our principles are rooted in our B Corp status, emphasizing ethical practices. As we transition into a digital retail environment, offering Omni-Channel customer service is essential. You will take ownership of preparing and shipping orders for services like Ship from Store and Click and Collect.

A day in the life:

• Assisting customers with diverse needs, from bra fitting to demonstrating baby carriers.
• Preparing Omni-Channel orders.
• Communicating with customers in-store or via phone regarding orders.
• Using digital platforms to develop your retail skills.
• Learning about new products to increase sales opportunities.
• Listening actively to customer needs and providing solutions.
• Maintaining a clean and inviting store environment.

Work schedule: A typical week involves 3 shifts of 4 hours, with flexibility required based on store needs.

Eligibility: Applicants must be over the school leaver's age. For details on the school leaver age in the UK, please refer to the provided link.

What we look for in you:

• Previous experience in retail, customer service, or sales.
• Proficient IT skills and quick learner of new systems.
• Ability to learn and communicate product information effectively.
• Self-motivated with curiosity for learning.
• Sales skills with active listening, empathy, and understanding customer needs.
• Ability to work harmoniously within a small team.
• Flexibility to work during store hours, open 7 days a week.
• Attention to detail and store presentation.

Our culture and values:

We seek individuals who:

• Represent our brand values and ethos.
• Are honest, respectful, and collaborative.
• Take ownership of their role.

Benefits include:

• Additional holiday days with each year of service.
• Day off on your birthday.
• Contributory pension scheme.
• Cycle to work scheme.
• Financial planning support through JoJo saving scheme.
• Health and Wellbeing resources.
• Social events and community involvement.
• Up to 40% employee discount.
• Ongoing training and development opportunities.
• Financial wellbeing app for flexible wage access.

About us:

We are committed to People & Planet, proud of our B Corp status, and dedicated to ethical, sustainable growth. Our focus on quality, innovation, and high standards makes us a trusted leader in the parent and baby retail sector. Our values emphasize creating ethical employment and fostering diversity and inclusion.