Temporary Court Usher - Band F

Brook Street; St Albans; On-site; GBP 40,000 - 60,000; Full time

Job summary

A government resourcing firm in St Albans is hiring a Court Usher for a full-time temporary position. You will be responsible for courtroom operations, assisting court users, and ensuring both punctuality and professionalism. Ideal candidates will have experience in a customer-facing role within a legal setting. This role offers £12.21 per hour, with pension and holiday pay included.

Qualifications

• Previous experience in a court environment or similar legal setting is essential.
• Experience in a front-facing public service role preferred.
• Confident in dealing with the public and legal professionals with discretion.

Responsibilities

• Open and close courtrooms, ensuring proper preparation for hearings.
• Guide and assist court users to appropriate locations.
• Announce solicitors and barristers at the appropriate times.
• Log start and finish times for hearings accurately.
• Respond to public inquiries with effective communication.

Skills

Punctuality

Customer service

Attention to detail

Time management

Discretion

Communication

Calm under pressure

Job description

job Title: Court Usher HMCTS via Brook Street

Location: St Albans
Salary: £12.21 per hour Pension & Holiday Pay
Contract Type: Full-Time, Temporary 3 Months with a possible extension
Hours: Monday to Friday, 9:00 AM - 5:00 PM (37 hours/week)

We're hiring a Court Usher to join a Government client's team based in St Albans, supporting operations for St Albans Court This is a fantastic opportunity to gain experience within the public sector and make a difference in the justice system.

Key Duties and Responsibilities:

• Courtroom Operations: Open and close courtrooms, ensuring they are prepared and organized for hearings. Punctuality, attention to detail, and strong organizational skills are essential.
• Support and Escort Court Users: Guide and assist court users (witnesses, defendants, public) to appropriate locations, ensuring comfort and understanding of proceedings. Requires customer service skills and professionalism.
• Call Legal Professionals: Announce solicitors and barristers at the appropriate times, ensuring smooth transitions with clear communication and professionalism.
• Case Announcements: Announce cases in order and ensure timely hearings, using live streaming and Court Video Platform (CVP) for remote participants. Requires time management and punctuality.
• Record Hearing Times: Log start and finish times for accurate records, maintaining attention to detail and strong time management.
• Handle Inquiries: Respond to questions from the public, legal professionals, and court users in person, requiring effective communication, problem-solving, and empathy.
• Manage Court Files: Collect and deliver legal bundles, manage, and securely dispose of files. Discretion, attention to detail, and organizational skills are required to handle sensitive information.

Additional Skills & Attributes:

• Punctuality and Professionalism - Timely arrival and professional conduct are essential to maintaining a smooth, respectful, and efficient courtroom environment.
• Discretion and Confidentiality - Handle sensitive information with care and maintain confidentiality at all times.
• Customer Service - Providing excellent customer service to court users by offering guidance, answering questions, and ensuring a supportive environment throughout their experience at court.
• Calm Under Pressure - The role may involve high-pressure situations, and remaining composed and professional is key to handling challenges effectively.

Essential Experience:

• Previous experience working within a court environment or similar legal/justice setting
• Proven experience in a front-facing, public service role, preferably within a high-traffic or sensitive environment
• Confident in dealing with members of the public, legal professionals, and judiciary with professionalism and discretion
• Experience managing queues, sign-in processes, or public inquiries in a calm and organised manner

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Key Skills:
* Must be polite and helpful to all customers both external and internal.
* Remains calm, tactful and sensitive when dealing with difficult situations or people.
* Is aware of the customer needs and is efficient in dealing with these.
* Passes on important information to all concerned promptly and clearly, with tact and honesty.
* Works effectively on own and with others.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interestand state the role that you are interested in.We arecommitted to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.