Temporary Client Services Executive

Lounge; Metropolitan Borough of Solihull; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

Lounge is seeking a Temporary Client Services Executive to enhance customer satisfaction through effective service coordination and communication. This role involves managing returns, offering support, and engaging with our community online. Ideal candidates are passionate about fashion, detail-oriented, and eager to contribute to our mission of empowering women.

Qualifications

• Eager to learn and grow in a customer-focused role.
• Experience in fashion is preferred.
• Confident in communication and professional writing.

Responsibilities

• Coordinate returns and exchanges, ensuring customer satisfaction.
• Manage monetary responsibilities for returns and exchanges.
• Provide outstanding customer service and administrative support.

Skills

Customer experience

Multitasking

Attention to detail

Communication

Tech-savvy

Consumer behavior knowledge

Fashion passion

Job description

Join to apply for the Temporary Client Services Executive role at Lounge

Join to apply for the Temporary Client Services Executive role at Lounge

Get AI-powered advice on this job and more exclusive features.

Role: Temporary Client Services Executive

Start date: Friday 18th July 2025

End date: August 28th 2025 (roughly)

Location: Solihull, Birmingham

Shifts

8 am-4 pm & 10 am-6 pm (Rotating each week)

You are also contracted to work 1 weekend, in every 2 (Saturday & Sunday: 8 am- 4 pm), with 1 day in Lieu being given for this. All weekend work is 'Work from Home' though.

The Lounge team is growing!

We are looking for a Temporary Client Services Executive to join our rapidly growing business. Since 2015 Lounge has grown from an eCommerce underwear brand designed to bless women with Comfort Made Sexy, into an Omnichannel modern fashion house inspired to make a woman feel empowered, beautiful, sexy, and comfortable in one’s skin.

During this growth, our Brand has built out 11 departments that underpin all that Lounge stands for and endeavours to be. As a Temporary Client Services Executive, you will help our customer team create meaningful, long-lasting relationships with all of our community and ensure their experience with Lounge is empowering and uplifting.

We are looking for enthusiastic individuals who are eager to learn, grow, and make an impact in a fast-growing team. If you're excited about starting your journey with Lounge and helping us elevate the brand to the next level, this role is for you.

What You Will Do At Lounge

• Co-ordinate returns and exchanges, liaising with customers to ensure they are happy with the service and the process is easy and quick
• Simple monetary responsibilities for returns and exchange management
• Look after and offer a personal and professional customer service to any incoming queries around sizing, stock, brand, etc.
• Additional admin to meet any requirements of the business on a day to day basis
  
  
  

We Would Love It If You

• Are passionate about customer experience, with a desire to learn, grow and succeed.
• Have experience in fashion.
• Have a fine eye for detail and are a great multitasker.
• Are extremely confident with technology and are computer literate.
• Are extremely confident in writing professional communications with good grammar and on-brand terminology for Lounge.
• Have knowledge around consumer behaviour.
• Are passionate about fashion!
  
  
  

We know that people aren’t a wish list of technologies or a number of years’ experience, so we won’t include them here – if you are excited by this role and think you could help us on our mission to empower women worldwide, please get in touch and introduce yourself! You never know, your dream role may be just what we need.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Temporary

Job function

• Job function

  Marketing and Sales

• Industries

  Retail Apparel and Fashion

Referrals increase your chances of interviewing at Lounge by 2x

Get notified about new Client Services Executive jobs in Solihull, England, United Kingdom.

Birmingham, England, United Kingdom 3 weeks ago

Leamington Hastings, England, United Kingdom 3 weeks ago

Marcus by Goldman Sachs, Customer Support Agent, Birmingham

West Midlands, England, United Kingdom 1 week ago

Droitwich Spa, England, United Kingdom 1 week ago

Marcus by Goldman Sachs, Complaints Specialist, Birmingham

West Midlands, England, United Kingdom 1 week ago

Family Services Contact Centre Agent 1 (Ref: 5306)

Birmingham, England, United Kingdom 3 weeks ago

Marcus by Goldman Sachs, Contact Centre Workforce Real-Time Specialist, Birmingham

West Midlands, England, United Kingdom 2 days ago

Birmingham, England, United Kingdom 1 week ago

Birmingham, England, United Kingdom 1 week ago

Nuneaton, England, United Kingdom 1 day ago

Birmingham, England, United Kingdom 1 week ago

Worcester, England, United Kingdom 1 week ago

West Midlands, England, United Kingdom 3 days ago

Coventry, England, United Kingdom 1 month ago

Birmingham, England, United Kingdom 2 days ago

Nuneaton, England, United Kingdom 1 week ago

Client Relationship Manager (Occupational Health)

Worcestershire, England, United Kingdom 1 week ago

Aldridge, England, United Kingdom 2 weeks ago

West Midlands, England, United Kingdom 1 month ago

West Midlands, England, United Kingdom 1 week ago

Cosford, England, United Kingdom 3 weeks ago

Coventry, England, United Kingdom 2 weeks ago

Birmingham, England, United Kingdom 2 weeks ago

Customer Service Representative/Sales Support Administrator (based Shirley, Solihull)

Birmingham, England, United Kingdom 2 weeks ago

Worcestershire, England, United Kingdom 1 day ago

Birmingham, England, United Kingdom 3 days ago

Birmingham, England, United Kingdom 2 months ago

Birmingham, England, United Kingdom 1 week ago

Birmingham, England, United Kingdom 3 weeks ago

Worcester, England, United Kingdom 1 month ago

Worcester, England, United Kingdom 1 month ago

Birmingham, England, United Kingdom 1 day ago

West Midlands, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.