Temporary Client Services Executive

Lounge; Metropolitan Borough of Solihull; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Lounge is seeking a Temporary Client Services Executive to join the team in Solihull. Start date is 26 October 2026, with end date around February 2027 (tbc).

The role is based at HQ in Solihull with a 9am–5pm schedule, four days on-site and the option to work from home on Wednesdays after training. Weekend work is required on a 1-in-2 basis (Sat & Sun 8am–4pm) with a day in lieu; all weekend work is remote.

Qualifications

• Authentic passion for customer experience and service excellence.
• Experience in fashion retail or eCommerce is a plus.
• Strong eye for detail and ability to multitask in a fast-paced environment.
• Comfortable using technology and common software tools.
• Excellent written and verbal communication, on-brand tone.
• Interest in consumer behaviour and brand storytelling.

Responsibilities

• Coordinate returns and exchanges with customers, ensuring a smooth process.
• Handle simple monetary tasks related to returns and exchanges.
• Provide personal and professional customer service on queries about sizing, stock, and brand.
• Carry out additional admin tasks to support day-to-day business needs.

Skills

Customer service

Fashion knowledge

Attention to detail

Tech savvy

Professional communications

Consumer behaviour

Job description

Role: Temporary Client Services Executive

Start date: 26th October 2026

End date: February 2027 (tbc)

Location: Solihull, Birmingham

Working hours: 9am - 5pm

This role would be working 4 out of 5 days from our HQ in Solihull, Birmingham with the option to work from home on Wednesday's once training has been completed.

You are also contracted to work 1 weekend, in every 2 (Saturday & Sunday: 8 am - 4 pm), with 1 day in Lieu being given for this prior. All weekend work is 'Work from Home'.

The Lounge team is growing!

We are looking for a Temporary Client Services Executive to join our rapidly growing business. Since 2015 Lounge has grown from an eCommerce underwear brand designed to bless women with Comfort Made Sexy, into an Omnichannel modern fashion house inspired to make a woman feel empowered, beautiful, sexy, and comfortable in one’s skin.

During this growth, our Brand has built out 11 departments that underpin all that Lounge stands for and endeavours to be. As a Temporary Client Services Executive, you will help our customer team create meaningful, long-lasting relationships with all of our community and ensure their experience with Lounge is empowering and uplifting.

We are looking for enthusiastic individuals who are eager to learn, grow, and make an impact in a fast-growing team. If you're excited about starting your journey with Lounge and helping us elevate the brand to the next level, this role is for you.

What you will do at Lounge:

• Co-ordinate returns and exchanges, liaising with customers to ensure they are happy with the service and the process is easy and quick
• Simple monetary responsibilities for returns and exchange management
• Look after and offer a personal and professional customer service to any incoming queries around sizing, stock, brand, etc.
• Additional admin to meet any requirements of the business on a day to day basis

We would love it if you:

• Are passionate about customer experience, with a desire to learn, grow and succeed.
• Have experience in fashion.
• Have a fine eye for detail and are a great multitasker.
• Are extremely confident with technology and are computer literate.
• Are extremely confident in writing professional communications with good grammar and on-brand terminology for Lounge.
• Have knowledge around consumer behaviour.
• Are passionate about fashion!

We know that people aren’t a wish list of technologies or a number of years’ experience, so we won’t include them here – if you are excited by this role and think you could help us on our mission to empower women worldwide,