Temporary Certification Operations Associate

Office Angels; City Of London; Hybrid; GBP 19,000 - 25,000; Part time

Job summary

Office Angels, a reputable temp agency in London, invites applications for a Temporary Certification Operations Associate in Paddington. The role focuses on supporting learners through certification, ensuring timely submissions to awarding bodies, and maintaining data integrity.

The position follows a hybrid pattern with in-office days on Thursday and Friday and additional days from home. It offers a short-term contract with potential extension and emphasises quality, collaboration, and process

Qualifications

• Demonstrated attention to detail and problem-solving orientation.
• Strong prioritization and time management abilities in fast-paced environments.
• Passion for process improvement and driving efficiency.
• Team player with collaborative mindset and clear communication.
• Excellent written communication across stakeholders.
• Experience in time-sensitive operations teams is preferred.

Responsibilities

• Execute a range of tasks to support learners through certification programs.
• Audit and quality-assure data and documentation for accuracy and consistency.
• Investigate and resolve issues impacting learners and employers; communicate outcomes.
• Collaborate with Delivery, Learner Enablement, and external assessment partners for smooth cycles.
• Identify process improvements to boost productivity and service quality.
• Assist the Operations Manager with ad hoc reports and strategic initiatives.

Skills

Attention to detail

Prioritization

Process mindset

Team player

Written communication

Time-sensitive operations

Job description

Our client, a AI‑driven upskilling platform helping businesses adopt new technologies with confidence. They identify organisational skills gaps, provide expert assessments of your workforce capabilities, and deliver tailored learning pathways aligned to your business goals. Our platform empowers teams to develop the skills they need to thrive in a rapidly evolving tech landscape.

They are a tech‑driven training and apprenticeship provider that focuses on creating alternative career pathways and helping organisations close digital and technical skills gaps.

They are recruiting for a temporary candidate who will manage the administrative and operational processes behind the company's certification accreditation programs, ensuring documentation, compliance checks, and workflows are completed accurately and on time. You will also coordinate with internal teams and external candidates or partners to maintain smooth certification cycles, resolve issues, and uphold quality standards.

Role:

Temporary Certification Operations Associate

Location:

Paddington

Pay:

£15 p/h

Start Date:

Wednesday 23rd Sept until Friday 16th October

Duration:

possible extension

Role:

Hybrid - Thursday & Friday are in the office, plus 1 other day and 2 days from home

What You'll Do:

As a Certification Operations Associate, you will play a key role in supporting learners through their certification process.

• Operational Excellence: Execute a wide range of tasks that enable learners to successfully complete their programs. You will work efficiently to process and review apprentice end-point assessment materials, ensuring timely submissions to awarding organizations.
• Quality Assurance: Audit and quality-assure data and documentation, ensuring accuracy and consistency. You'll provide a single source of truth for learners and stakeholders alike.
• Issue Resolution: Investigate and resolve issues that arise with learners and employers. Take ownership of problems and communicate effectively with all parties involved to ensure quick and satisfactory resolutions.
• Collaborative Spirit: Work closely with internal teams, including Delivery and Learner Enablement, as well as external assessment partners. Your role will ensure that cross-functional activities are well-planned, communicated, and coordinated for a seamless experience for apprentices.
• Process Improvement: Identify and recommend enhancements to operational processes and ways of working. Your insights will help the team become more productive and deliver exceptional service to learners and stakeholders.
• Support Special Projects: Assist the Operations Manager with ad hoc reports, special projects, and strategic initiatives as needed.

Key Skills Required:

• Outstanding attention to detail and a problem-solving attitude
• Excellent prioritization and time management skills
• A passion for processes and a drive to get tasks done
• A strong team player mentality
• Strong written communication skills
• Previous experience in a time-sensitive operations team

Why Join Us?

This is your chance to be part of a vibrant team dedicated to empowering learners! You will be part of a supportive environment where your contributions will be valued and recognised.

If you're excited about operational excellence and want to make a difference in the world of education, we'd love to hear from you!

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.