Temporary Assistant Manager Banking & Payment Oversight - 12 Months

jobs.jerseyeveningpost.com-job boards; United Kingdom; Hybrid; GBP 40,000 - 60,000; Full time

Job description

Our client is seeking a temporary Assistant Manager to support Banking and Payment Oversight for a 12-month fixed-term contract. This role sits within the Wealth Management Operations function and is responsible for the effective day-to-day management support of the oversight of outsourced banking and payments services. The successful candidate will perform testing, develop and maintain test cases, and act as a key escalation point for issue resolution. The role offers a hybrid working model with flexibility and the opportunity to work with subject matter experts to enhance operational delivery.

Job Duties:

• Support the oversight of outsourced banking and payment services, ensuring all daily duties are managed effectively.
• Perform banking and payment testing and quality assurance checks in line with operational standards.
• Act as a key point of escalation for issue resolution with outsourced teams based in Malaysia.
• Develop and maintain regression test cases to support system enhancements and functionality changes.
• Deliver key metric data to support oversight reporting and exception management.
• Produce regular reports and metrics for the monthly oversight committee.
• Assist with the development of service level agreements and operational metrics in collaboration with internal stakeholders.
• Support the creation and maintenance of operational procedures and ensure team compliance.
• Provide ongoing training support and assess development needs within the team.
• Contribute to the continuous improvement of workflows and controls.

Job Requirements:

• Experience supporting banking and payments activity within a high-volume operations environment.
• Sound knowledge of UK agency clearing services, retail payments, and operational control frameworks.
• Ability to interpret and manage service level agreements and performance metrics.
• Strong analytical and reporting skills with the ability to identify and escalate issues effectively.
• Excellent organisational and time management skills, with the ability to work under pressure.
• Strong communication skills and the confidence to liaise with internal and external stakeholders.
• Adaptability and resilience to navigate change and support others through process developments.
• A relevant banking or securities qualification is desirable.

What You'll Love:
This is a fantastic opportunity to join a collaborative and high-performing operations team where your expertise in banking and payments will be highly valued. You will benefit from flexible working options, opportunities to work alongside experienced professionals, and the chance to contribute to process improvements and operational excellence in a dynamic environment.