Temporary Accommodation Support Officer

£32,654 to £35,954 pa – pro rata for hours worked

JOB TITLE: Temporary Accommodation Support Officer

POST NUMBER: 009280

WEEKLY WORKING HOURS: 37

SALARY RANGE: £32,654 to £35,954 pa – pro rata for hours worked

TYPE OF CONTRACT: Fixed Term until 31 March 2026

LOCATION: Various sites based in Stevenage

ABOUT THE ROLE

This is an exciting opportunity to join our Temporary Accommodation Team, supporting some of the most vulnerable people in our community. As a Temporary Accommodation Support Officer, you will be at the frontline of delivering high-quality housing management and support services to individuals and families living in emergency and temporary accommodation.

You’ll play a vital role in helping residents sustain their accommodation, access support, and work towards independent living. This is a varied, hands-on role that requires empathy, resilience, and strong interpersonal skills, as well as a good understanding of safeguarding, housing law, and partnership working.

Main Duties:

1. Provide tailored housing management and support to residents living in emergency and temporary accommodation.
2. Promote independent living and wellbeing, identifying residents’ needs and referring to appropriate support services.
3. Advise residents on rent, service charges, and benefit entitlements, assisting with claims where needed.
4. Respond to and manage anti-social behaviour and safeguarding concerns, following internal and external procedures.
5. Complete property viewings, lettings, and move-ins, ensuring residents understand their rights and responsibilities.
6. Carry out regular health, safety, and risk assessments in communal areas and respond to building-related emergencies.
7. Maintain accurate records and case notes, contributing to team reviews and service development projects.
8. Liaise with a wide range of internal teams and external partners to deliver coordinated, resident-focused support.
9. Actively support residents with move-on arrangements and promote health, education, and wellbeing opportunities.
10. Represent the service in legal proceedings, court hearings, case conferences, and safeguarding meetings as required.

ABOUT YOU

The successful candidate will be able to manage an ongoing caseload meeting the needs of all clients, especially the vulnerable with more complex housing needs. They will be resilient and assertive when working with high-risk client groups consisting of Registered Sex Offenders, prolific and violent offenders, those battling addiction, prison leavers, and those with complex or undiagnosed mental health conditions. The successful candidate will have the ability to deal with conflicting priorities and emergency situations. Managing challenging behaviour in a professional manner is imperative, summoning appropriate medical or social assistance as necessary and maintaining professional boundaries.

OUR BENEFITS:

1. Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants.
2. Flexible working: available upon request, subject to operational requirements.
3. Part-time and Job share opportunities - all our full-time vacancies are open to job share unless otherwise stated.
4. A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption, and parental leave.
5. 25 days holiday rising to 31 days (depending on Local Government service).
6. An extensive range of learning and development opportunities.
7. Employee Assistance Programme – 24/7 Confidential advice and support on personal, work, family, and relationship issues.
8. Season ticket loans and discounts for public transport.
9. Cycle to Work scheme.
10. Stevenage Credit Union: secure savings, free life insurance, and access to cheap loans.
11. Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC).
12. Discounted Health and Fitness membership.
13. Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.

HOW TO APPLY

All applications must be made online - please visit here.

For an informal discussion about this role please contact:

Name: Kat Marshall
Job Title: Temporary Accommodation Manager
Phone Number: 07936 958669
Email: Kat.Marshall@stevenage.gov.uk

Closing date for receipt of applications: 11 May 2025

Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date.

Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff, volunteers, and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people, and vulnerable adults. For posts identified with regular contact with these groups, applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board.

Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click here.

Stevenage Borough Council, Daneshill House, Danestrete, Stevenage, Herts, SG1 1HN