Temporary Accommodation Property Management Officer - 37 Hours

Torbay Council; Torquay; On-site; GBP 30,000 - 34,000; Full time

Job description

Application Deadline: 21 April 2025

Department: Adults & Community Services

Location: Torbay Council

Compensation: £30,559 - £33,366 / year

Description

We are dedicated to helping people who are facing homelessness. The demand for our Housing Options Service is increasing. We want to be more proactive in our homelessness prevention activity. We want our approach to empower and enable our clients and the people working with them to find resolutions to the situations they face.

We are investing in additional resources to make sure we deliver our aims, and we have an exciting opportunity to join our team as a Temporary Accommodation Property Management Officer. We are seeking an individual who has a proven track record of working within a challenging frontline housing service, or has transferable skills, particularly in customer service settings.

You will be based in our Housing Options Team and will be an initial point of contact for those at risk of imminent homelessness. The aim of the role is to prevent and relieve homelessness, by advising clients of their tenancy rights, assisting in negotiations with landlords and agents, as well as brokering alternative arrangements.

We are looking for someone who can:

• Communicate excellently and give clear and concise advice to customers and landlords.
• Listen and display empathy when helping customers facing challenging personal circumstances.
• Work closely with relevant departments and providers to ensure properties are well maintained and cleaned appropriately.
• Carry out regular inspections and inventories of temporary accommodation to ensure properties remain safe and arrange prompt repairs to ensure they are compliant with relevant legislation.
• Maintain accurate records to ensure the management of the properties can be evidenced.
• Exhibit our core values and behaviours.
• Display great case management skills, have an eye for detail, and can prioritise their work in a demanding environment.
• Be a natural problem solver who can think creatively to offer resolutions.

When filling out your application please refer to the person specification and give examples of how you meet the essential criteria.

If you would like to be a part of our journey to develop how we deliver our service and provide better outcomes for those facing homelessness, then we want to hear from you.

This position is for a fixed term until 30th October 2026.

This post meets the requirements for an Enhanced Criminal Record Check. This will show spent and unspent convictions and adult cautions which have not been filtered in line with legislation, plus any information held by local Police that is considered relevant to the role.

If you are viewing this advert on a job board, you can access the full job description by placing the below URL into your browser:
https://www.torbay.gov.uk/council/jobs/job-descriptions/temporary-accommodation-property-management-officer/

For an informal chat please contact Lisa Russell on 01803 208723 or [e-mail].

Interviews are expected to be conducted during the week commencing 28th April 2025. Our adverts do sometimes close early - even where there's a published deadline - so if you're keen, please apply as soon as possible.

Skills

Essential:

• To be able to communicate with clarity, tact and purpose in all relevant situations.
• Effective organisational ability, particularly self-organisation, ability to see tasks through to a successful conclusion.

As this post meets the requirements of the Immigration Act 2016 (part 7), the ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.

Knowledge

Essential:

• Knowledge of a variety of private sector lettings arrangements.

Experience & Qualifications

Essential:

• Demonstrate experience of successful partnership working leading to measurable improvements in outcomes.