Temporary Accommodation Officer

WINCHESTER CITY COUNCIL; Abbots Worthy; On-site; GBP 32,000 - 37,000; Full time

Job summary

A local government organization in Winchester is seeking a dynamic individual for a housing management role. You will oversee temporary accommodation for homeless households, ensuring residents are tenancy-ready and providing necessary support. The position requires flexibility and strong problem-solving skills in a reactive environment. Excellent customer service is essential. In return, the organization offers a competitive package of benefits including health plans and generous leave.

Benefits

Employer paid health cash plan

Salary sacrifice scheme for cars and bikes

26 days annual leave, rising to 33 days

Membership to the Local Government Pension Scheme

Discounts at major high street brands

Support for continuous professional development

Qualifications

• Experience in the housing sector with vulnerable households preferred.
• Must be able to meet travel requirements for the role.
• DBS check will be required for this role.

Responsibilities

• Provide day to day housing management of temporary accommodation.
• Support residents to ensure they are tenancy ready.
• Conduct health and safety visits across the district.

Skills

Customer service

Problem solving

Flexibility

Job description

Overview

• Posting date: 08 October 2025
• Salary: £32,597.00 to £36,363.00 per year
• Hours: Full time
• Closing date: 21 October 2025
• Location: Winchester, Hampshire
• Remote working: On-site only
• Company: Winchester City Council
• Job type: Permanent
• Job reference: 1087

Summary

The Temporary Accommodation team are looking for a dynamic individual who thrives in a fast-paced reactive role, has customer service at the heart of what they do and a "can do" attitude!

You will be required to work as part of the Temporary Accommodation team to provide day to day housing management of the Council\'s temporary accommodation for homeless households. You will also be required to provide low level support to ensure residents are tenancy ready to access move on / independent living opportunities.

The Temporary Accommodation team are based in offices just outside the vibrant city centre of Winchester. You will need to meet the travel requirements of the role as you will visit residents in our units of temporary accommodation across the district, as well as conducting health and safety visits at our schemes.

If you are experienced in working in the housing sector with vulnerable households and like to work in an environment where no two days are the same - then this could be the job for you! We are looking for someone who is passionate about providing excellent customer service, who can work flexibly due to the reactive nature of the role, whilst remaining calm under pressure. You will need to be an excellent problem solver and a reliable team member to deliver positive outcomes to those individuals in the council\'s temporary accommodation.

If you\'re looking for an exciting opportunity then this is the role for you. In return, we offer an excellent package of benefits including:

Responsibilities

• Provide day to day housing management of the Council\'s temporary accommodation for homeless households.
• Provide low level support to ensure residents are tenancy ready to access move on / independent living opportunities.
• Visit residents in units of temporary accommodation across the district; conduct health and safety visits at schemes.
• Work flexibly due to the reactive nature of the role; remain calm under pressure.

Benefits

• Employer paid health cash plan
• Salary sacrifice scheme for cars and bikes
• 26 days annual leave per year rising to 33 days - dependent on length of service
• Membership to the Local Government Pension Scheme
• Discounts at major high street brands and two district leisure centres
• Excellent working environment
• Support for continuous professional development

Qualifications & Requirements

• DBS check will be required for this role; ability to meet the travel requirements for the post.
• Experience in the housing sector with vulnerable households preferred.
• Proud member of the Disability Confident employer scheme; commitment to equal opportunities in recruitment.