Teller- Hidden Valley Branch, Independence, MO

CommunityAmerica Credit Union; Maidenhead; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading financial institution is seeking a Teller to provide exceptional member service through financial transactions and product recommendations. The ideal candidate will foster relationships, adhere to compliance standards, and efficiently handle transactions while promoting a positive member experience.

Qualifications

• 1+ years cash handling experience required.
• Previous customer service experience preferred.

Responsibilities

• Deliver high-level member service and process financial transactions.
• Assist members by recommending products and services.
• Identify potential member fraud situations.

Skills

Customer Service

Problem Solving

Education

High School Diploma

Job description

Summary

The Teller position involves providing outstanding member service through the execution of financial transactions and assisting members with their financial needs. The role places emphasis on fostering member relationships by proactively recommending products and services to meet their needs. They follow policies and procedures to actively prevent fraud, adhere to compliance standards and ensure accurate information is captured in applicable systems during member transactions.

Duties & Responsibilities

Duties and Responsibilities

• Responsible for delivering a high-level of member service.
• Greet members in a warm and inviting way while exhibiting a professional presence with confidence.
• Assists in meeting and exceeding individual, team, and credit union goals by referring appropriate products and services, warm transferring to a Personal Banker.
• Processes financial transactions, including deposits, withdrawals, loan payments, transfers, and cashier’s checks.
• Performs financial transactions in an efficient and accurate manner by providing accurate account information using account security procedures and recognizing account flags.
• Understands and can identify potential member fraud situations and follow reporting processes as needed.
• Listen to members seeking to understand needs through consultation, problem solving to resolution by focusing on a can-do approach.
• Maintains a working knowledge of endorsement requirements and credit union policies regarding the acceptance of checks.
• Promotes honest and open communication throughout the credit union.
• Other duties as assigned.

Requirements

Education and Experience Requirements:

• High school diploma or equivalent.
• Previous customer service experience preferred.
• 1+ years cash handling
• This position is serves as a foundational role for individuals aspiring to advance their career within the banking industry.