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Join a forward-thinking company as a Television Licence Field Officer, where you'll engage with communities across Swansea to help customers understand TV licence regulations. This role offers a competitive salary, flexible working hours, and the chance to develop new skills while making a real difference. Enjoy the benefits of a company car or allowance, generous holiday, and a supportive work environment. With ongoing training and a commitment to your growth, this is an exciting opportunity to enhance your career while contributing positively to society.
As a Television Licence Field Officer, you will visit customers currently without a TV licence at addresses throughout the Swansea area helping them firstly understand and comply with the legislation behind the TV licence, explaining how they can obtain one, and enabling them to find a payment plan that works for them.
• You’ll be rewarded with £31,650 annual salary
• You will also receive either a company car which includes personal use, or a £3700 annual car allowance paid monthly.
• In addition, you will receive a mileage allowance (paid in line with published HMRC rates). In addition to mileage completed between visits we also pay this allowance from and to your home address each day.
• Working hours: You’ll be working a 36.5-hour week on a flexible shift pattern, with a potential of a four-day working week.
• Location: You will be home-based and spend your shift visiting people in communities across your region, Ideally you will be living in the SA postcode areas.
Core Responsibilities:
What you’ll need to bring:
What’s in it for you?
An opportunity to develop new skills and confidence in a role that keeps you active, supported by a network of colleagues working to keep the community connected to their favourite live programmes.
You'll receive four weeks of both engaging virtual classroom training and one-to-one training in your working location with one of our experienced trainers. Your two weeks of virtual classroom training will take you through the key aspects of your role, building a strong foundation for you to accelerate your growth as a Visiting Officer.
The one-to-one support in the Field will follow on from this, further enhancing your knowledge and skill within the Field, with hands-on exposure covering the important aspects of the role, such as how you approach and interact with our customers, how to use our technology and the best way to excel following our processes and policies.
Our on-going support is also what makes us stand out from the rest, with both a management and coaching team that is not only experienced but will help you grow and exceed your own expectations and progress your career, whether that’s into a management role or within the wider business.
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.
Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.