Television Licence Field Officer

Capita; Swansea; On-site; GBP 31,000 - 37,000; Full time

Job summary

A leading service provider is seeking a Television Licence Field Officer to conduct door-to-door visits in Swansea. Responsibilities include engaging with customers, explaining payment options, and ensuring compliance with legislation. Candidates should have a full UK driving licence and strong communication skills. This is a full-time permanent role with a competitive salary and various benefits.

Benefits

Company car or car allowance

Mileage allowance

pension

life assurance

Qualifications

• Full UK Driving Licence with at least one year of driving experience.
• Physical mobility to visit multiple locations daily.
• Similar previous experience is not essential; diverse backgrounds are welcomed.

Responsibilities

• Conduct door-to-door visits to properties without a TV licence.
• Listen to customer reasons for not having a licence and determine next steps.
• Accurately record visit details and complete daily timesheets.

Skills

Strong interpersonal and communication skills

Excellent written and verbal English

Welsh language skills

Job description

Overview

As a Television Licence Field Officer, you will visit customers currently without a TV licence at addresses throughout the Swansea area, helping them understand and comply with the legislation, explaining how they can obtain a licence, and enabling them to find a payment plan that works for them.

Location and hours

Location: Home-based; you will visit communities across your region, ideally living in the SA postcode areas. Working hours: 36.5-hour week on a flexible shift pattern, with potential for a four-day working week.

Salary and benefits (What’s in it for you?)

• Salary: £31,650 per year.
• Company car with personal use, or a £3,700 annual car allowance paid monthly.
• Mileage allowance paid in line with HMRC rates, including travel from home to the first visit and from the last visit back home each day.
• Other benefits include holiday entitlement, pension, life assurance, cycle2work, parental leave, and more.

Core Responsibilities

• Conduct door-to-door visits to properties where no TV licence is registered.
• Listen to customer reasons for not having a licence and determine next steps.
• Accurately record visit details and complete daily timesheets via the handheld device.
• Explain and promote the benefits of all licence payment schemes.
• Take and accurately record payment details.
• Attend court when required to give evidence in prosecution cases.
• Carry out work and attend meetings as directed by the Visiting Manager.
• Taking Records of Interview under caution.

What you’ll need to bring

• Full UK Driving Licence with at least one year of driving experience.
• Physical mobility to visit multiple locations daily.
• Strong interpersonal and communication skills with excellent written and verbal English; Welsh language skills are also valued.
• Similar previous experience is not essential; we welcome candidates from diverse backgrounds with excellent communication skills.

Training and support

Four weeks of engaging virtual classroom training and one-to-one training in your working location with a trainer. Two weeks of virtual classroom training cover key aspects to accelerate growth as a Visiting Officer. One-to-one field support follows, with hands-on exposure to customer interactions, technology usage, and processes. Ongoing management and coaching support to help you grow and progress within the business.

Next steps

Choose “Apply now” to complete our short application so we can learn more about you.

We’re an equal opportunity and Disability Confident employer. We recruit and develop people based on merit and passion and are committed to an inclusive, barrier-free recruitment process and working environment. If you need the job description or application in an alternative format or require adjustments, please email [e-mail] or call 07784 237318. For more information about equal opportunities and process adjustments, please visit Capita Careers.

Location

Swansea, United Kingdom

Time Type

Full time

Contract Type

Permanent