Television Licence Field Officer

Capita; Royal Tunbridge Wells; On-site; GBP 32,000; Full time

Job summary

Join a forward-thinking company as a Television Licence Field Officer, where you will engage with the community and help customers understand TV licence legislation. This role offers a competitive salary, flexible working hours, and the opportunity to develop new skills while keeping active. You will conduct visits, assist customers in finding payment plans, and contribute to a supportive team environment. With a commitment to diversity and inclusion, this established employer provides a range of benefits, including generous holiday allowances and opportunities for professional growth. If you're ready to make a difference, this role is for you!

Benefits

Company car or car allowance

Mileage allowance

23 days’ holiday (rising to 29)

Paid volunteering day

Company matched pension

Life assurance

Cycle2work scheme

Generous parental leave

Access to voluntary benefits

Access to salary before payday

Qualifications

• Strong interpersonal and communication skills are essential.
• Full UK Driving Licence required for the role.

Responsibilities

• Conduct door-to-door visits to properties without a TV licence.
• Record visit details and complete daily timesheets accurately.
• Explain and sell benefits of licence payment schemes.

Skills

Interpersonal Skills

Communication Skills

Verbal and Written English

Education

Full UK Driving Licence

Tools

Handheld Device

Job description

As a Television Licence Field Officer, you will visit customers currently without a TV licence at addresses throughout the Tunbridge Wells area helping them firstly understand and comply with the legislation behind the TV licence, explaining how they can obtain one, and enabling them to find a payment plan that works for them.

Salary and Benefits:

• £31,650.00 annual salary
• Company car which includes personal use, or a £3700 annual car allowance paid monthly
• Mileage allowance (paid in line with published HMRC rates)
• Working hours: 36.5-hour week on a flexible shift pattern, with a potential of a four-day working week
• Location: Home-based, visiting people in communities across your region (Ideally living in the TN postcode areas)

Job title: Television Licence Field Officer

Core Responsibilities:

• Conduct door to door visits to properties where no TV licence is registered.
• Listen to customer reasoning for not having a licence and make an informed decision on next steps.
• Accurately record visit details and complete daily timesheets via the handheld device.
• Explain and sell the benefits of all licence payment schemes.
• Take and accurately record payment details.
• Attend court when required to give evidence in prosecution cases.
• Carry out work and attend meetings as directed by the Visiting Manager.
• Take Records of Interview under caution.

What you’ll need to bring:

• Full UK Driving Licence.
• Physically mobile, as you’ll be visiting multiple locations daily.
• Strong interpersonal and communication skills with an excellent standard of both verbal and written English.
• Similar previous experience is not essential; we welcome candidates from diverse backgrounds.

What’s in it for you?

• Opportunity to develop new skills and confidence in a role that keeps you active.
• Competitive salary of £31,650.00 pa.
• 23 days’ holiday (rising to 29) with the opportunity to buy extra leave.
• Paid day volunteering for charity partners.
• Company matched pension, life assurance, cycle2work scheme, and generous parental leave.
• Access to various voluntary benefits designed to suit your lifestyle.
• Access to up to £500 of your salary before payday each month.
• Access to Employee Network Groups for diversity and inclusion.

You'll receive four weeks of engaging virtual classroom training and one-to-one training in your working location with experienced trainers. Our ongoing support will help you grow and exceed your own expectations.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, committed to providing an inclusive recruitment process and working environment for everyone.

Location: Tunbridge Wells, United Kingdom

Time Type: Full time

Contract Type: Permanent