Television Licence Field Officer

Capita; Reading; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Company car or car allowance

Mileage paid

Flexible 36.5-hour week

Generous holiday allowance

Pension and life assurance

Job summary

Capita TV Licensing is seeking a Field Officer to visit customers at their homes in the Reading area, discussing TV licence requirements and outlining available solutions. You will work independently with full training and equipment provided, starting and finishing each day from home.

You’ll travel locally, using a company vehicle or your own, and benefit from a flexible schedule and supportive Capita team. A full UK driving licence and strong customer-service skills are essential.

Qualifications

• Full UK driving licence is essential.
• Must live within RG postcode area.
• Excellent communication and interpersonal skills required.
• Ability to stay calm and professional in customer interactions.
• Strong problem-solving and judgement ability.
• Attention to detail when recording information.

Responsibilities

• Visit residential addresses across the RG postcode area.
• Engage with customers professionally and respectfully.
• Explain TV Licensing requirements and available options.
• Set up payment plans where appropriate.
• Record visit outcomes accurately using mobile technology.
• Work independently and make informed decisions in the field.
• Occasionally attend court as part of enforcement processes.

Skills

Full UK driving licence

Live within RG postcode area

Excellent communication

Resilience

Problem solving

Attention to detail

Confident working independently

Basic IT skills

Flexible schedule

Customer-facing experience desirable

Tools

Mobile devices usage

Job description

£31,650 + Company Car or Car Allowance | Flexible Schedule

Join us as a Field Officer and play a key role in supporting local communities. You’ll visit customers at their homes, discuss TV licence requirements, explain available solutions, and help them take the next steps—with full training, great benefits, and the freedom of working independently.

Job title:

Television Licence Field Officer

Job Description:

What You'll Be Doing

As a Field Officer, you'll play an important role in supporting TV Licensing by engaging with customers across the Reading area. Working independently, you'll manage your own daily schedule, visiting addresses where no TV licence is recorded and helping customers understand their licensing obligations.

Key responsibilities include:

• Visiting residential addresses throughout the RG postcode area
• Speaking with customers professionally and respectfully
• Explaining TV Licensing requirements and available options
• Setting up payment plans where appropriate
• Recording visit outcomes accurately using mobile technology
• Making informed decisions and working independently in the field
• Occasionally attending court as part of the enforcement process

You’ll start and finish your day from home, travelling locally using either a company vehicle or your own vehicle. Full training and equipment will be provided to help you succeed in the role.

What We're Looking For

We’re looking for confident, resilient and customer-focused individuals who enjoy working independently and engaging with people from all walks of life. To be successful in this role, you'll need:

• A full UK driving licence (essential)
• To live within the RGA postcode area
• Excellent communication and interpersonal skills
• The ability to remain calm, professional and resilient in a variety of customer situations
• Strong problem-solving skills and sound judgement
• Good attention to detail and accuracy when recording information
• Confidence working independently and managing your own workload
• Basic IT skills and confidence using mobile devices and applications
• A positive attitude and willingness to learn
• Flexibility to work a varied schedule, including evenings and weekends
• Experience in a customer-facing role is highly desirable

More importantly, we're looking for people who can demonstrate professionalism, empathy, resilience and a commitment to delivering excellent customer service.

Working Pattern

To support customers at times that suit them best, you'll work 12 of your 36.5 weekly hours between 4pm and 9pm Monday to Friday, or at any time during weekends. This flexible working pattern allows you to organise the remainder of your week around your lifestyle and commitments.

What’s in it for you?

• £31,650 annual salary
• Company car (for work and personal use) or £3,700 annual car allowance
• Mileage paid—including your daily commute from home
• Flexible 36.5‑hour working week, with the option of a four‑day schedule
• Generous holiday allowance, plus opportunities to purchase extra leave
• Pension, life assurance, paid volunteering day and family‑friendly policies
• Safety measures including Body Worn Video and a lone worker support system
• Access to discounts, wellbeing support, and colleague diversity networks
• Financial wellbeing tools and resources

About Capita TV Licensing

At Capita TV Licensing, we’re supporting the world’s oldest national broadcaster. We harness the latest technology so the BBC can continue to create high-quality, independent programmes that inform, educate, and entertain millions of people around the UK, and the world. Our teams visit four million addresses each year to check for license evaders, and they generate over £65 million of revenue, helping to fund the running of the BBC. Join us and discover better as you shape the future of public television.

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering endless opportunities to expand your skills, explore new paths, and advance your career. Join us and discover a career with purpose.

Careers With Purpose

Customer first, always. Fearless innovation. Achieve together. Everyone is valued.

Equal Opportunities

At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email [e-mail] or call 07784 237318 and we’ll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website. If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - [e-mail].

AI & Fair Recruitment at Capita

At Capita, we use technology, including AI-enabled tools, to help us manage applications consistently and fairly. These tools support our recruitment teams, they do not make hiring decisions. Every application is reviewed by a trained member of our Talent Acquisition team, and all decisions are made by people. If you need any adjustments during the process, we’re here to support you.

How We Use AI in Our Hiring Process

To help us deliver a fair, consistent and efficient recruitment experience, Capita uses AI-assisted technology at some stages of the process. These tools simply help us organise and assess information, they do not replace human judgement. All decisions are made by our recruitment team and hiring managers. If you have any questions or need adjustments, please let us know and we’ll be happy to support you.

Location and Contract

Location: Reading , Zjednoczone Królestwo

Time Type: Zatrudnienie w pełnym wymiarze godzin

Contract Type: Stały

Capita is an AI-enabled business services partner. We work with organisations across the public and private sectors, helping them deliver better, more efficient services. Every day, millions of people rely on services we support across central and local government and regulated industries. We combine technology, data and AI with the expertise and judgement of our people to help clients solve complex challenges and deliver better outcomes for the people and communities they serve.