Television Licence Field Officer

Capita plc; Reading; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Company car

Car allowance

Mileage reimbursement

Flexible schedule

Pension plan

Life assurance

Job summary

Capita TV Licensing is hiring a Field Officer to conduct home visits across the Reading area, explaining licensing requirements and assisting customers with next steps. You will manage your own schedule, travel locally, and receive full training and equipment to succeed.

Candidates should have a full UK driving licence, be comfortable with mobile devices, and enjoy working independently in a field role with flexibility to evenings and weekends.

Qualifications

• Full UK driving licence (essential).
• Live within the RG postcode area.
• Excellent communication and interpersonal skills.
• Ability to stay calm and professional in customer interactions.
• Strong problem-solving and judgement.
• Accurate and attentive when recording information.
• Confident working independently and managing workload.
• Comfort with using mobile devices and apps.

Responsibilities

• Visit residential addresses in the RG area.
• Interact with customers professionally and respectfully.
• Explain TV Licensing requirements and options.
• Set up payment plans where appropriate.
• Record visit outcomes using mobile tech.
• Work independently in the field and make informed decisions.
• Occasionally attend court as part of enforcement.

Skills

Driving licence

Local resident

Customer service

Communication

Problem solving

Attention to detail

Independent worker

Mobile devices

Tools

Mobile devices

Job description

31,650 + Company Car or Car Allowance | Flexible Schedule

Join us as a Field Officer and play a key role in supporting local communities.

You'll visit customers at their homes, discuss TV licence requirements, explain available solutions, and help them take the next steps-with full training, great benefits, and the freedom of working independently.

What You'll Be Doing

As a Field Officer, you'll play an important role in supporting TV Licensing by engaging with customers across the Reading area. Working independently, you'll manage your own daily schedule, visiting addresses where no TV licence is recorded and helping customers understand their licensing obligations.

Key responsibilities include:

• Visiting residential addresses throughout the RG postcode area
• Speaking with customers professionally and respectfully
• Explaining TV Licensing requirements and available options
• Setting up payment plans where appropriate
• Recording visit outcomes accurately using mobile technology
• Making informed decisions and working independently in the field
• Occasionally attending court as part of the enforcement process

You’ll start and finish your day from home, travelling locally using either a company vehicle or your own vehicle. Full training and equipment will be provided to help you succeed in the role.

What We're Looking For

We're looking for confident, resilient and customer-focused individuals who enjoy working independently and engaging with people from all walks of life.

To be successful in this role, you’ll need:

• A full UK driving licence (essential)
• To live within the RGA postcode area
• Excellent communication and interpersonal skills
• The ability to remain calm, professional and resilient in a variety of customer situations
• Strong problem-solving skills and sound judgement
• Good attention to detail and accuracy when recording information
• Confidence working independently and managing your own workload
• Basic IT skills and confidence using mobile devices and applications
• A positive attitude and willingness to learn
• Flexibility to work a varied schedule, including evenings and weekends

Experience in a customer-facing role is highly desirable. More importantly, we’re looking for people who can demonstrate professionalism, empathy, resilience and a commitment to delivering excellent customer service.

Working Pattern

To support customers at times that suit them best, you’ll work 12 of your 36.5 weekly hours between 4pm and 9pm Monday to Friday, or at any time during weekends. This flexible working pattern allows you to organise the remainder of your week around your lifestyle and commitments.

What's in it for you?

• 31,650 annual salary
• Company car (for work and personal use) or 3,700 annual car allowance
• Mileage paid-including your daily commute from home
• Flexible 36.5 hour working week, with the option of a four day schedule
• Generous holiday allowance, plus opportunities to purchase extra leave
• Pension, life assurance, paid volunteering day and family friendly policies
• Safety measures including Body Worn Video and a lone worker support system
• Access to discounts, wellbeing support, and colleague diversity networks
• Financial wellbeing tools and resources

About Capita TV Licensing:

At Capita TV Licensing, we’re supporting the world's oldest national broadcaster. We harness the latest technology so the BBC can continue to create high-quality, independent programmes that inform, educate, and entertain millions of people around the UK, and the world. Our teams visit four million addresses each year to check for license evaders, and they generate over 65 million of revenue, helping to fund the running of the BBC. Join us and discover better as you shape the future of public television.

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You’ll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth - offering endless opportunities to expand your skills, explore new paths, and advance your career.

Join us and discover a career with purpose. #CareersWithPurpose

Customer first, always Fearless innovation Achieve together Everyone is valued

Equal Opportunities

At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email [e-mail] or call 07784 237318 and we’ll get back to you to discuss.

For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - [e-mail]

AI & Fair Recruitment at Capita

At Capita, we use technology, including AI-enabled tools, to help us manage applications consistently and fairly. These tools support our recruitment teams, they do not make hiring decisions. Every application is reviewed by a trained member of our Talent Acquisition team, and all decisions are made by people. If you need any adjustments during the process, we’re here to support you.

How We Use AI in Our Hiring Process

To help us deliver a fair, consistent and efficient recruitment experience, Capita uses AI-assisted technology at some stages of the process. These tools simply help us organise and assess information, they do not replace human judgement. All decisions are made by our recruitment team and hiring managers. If you have any questions or need adjustments, please let us know and we’ll be happy to support you.