Television Licence Field Officer

Capita plc; Hempstalls; Hybrid; GBP 32,000; Full time

Job summary

A community engagement organization is seeking a Television Licence Field Officer to conduct visits and assist customers in understanding TV licence regulations. The role involves door-to-door visits and offering support with payment plans. Candidates should have strong communication skills and a full UK driving licence. Comprehensive training will be provided.

Benefits

Company car or car allowance

23 days' holiday (rising to 29)

Access to salary in advance

Company matched pension

Qualifications

• Full UK Driving Licence required.
• Ability to visit multiple locations daily.
• Strong verbal and written English skills.

Responsibilities

• Conduct door-to-door visits to properties without a TV licence.
• Record visit details and complete daily timesheets.
• Explain and sell benefits of licence payment schemes.

Skills

Interpersonal skills

Communication skills

Physical mobility

Job description

Overview

As a Television Licence Field Officer, you will visit customers currently without a TV licence at addresses throughout the Stoke area helping them firstly understand and comply with the legislation behind the TV licence, explaining how they can obtain one, and enabling them to find a payment plan that works for them.

Compensation and benefits

• Salary: £31,650 annual
• Company car which includes personal use, or a £3,700 annual car allowance paid monthly
• Mileage allowance (paid in line with published HMRC rates). In addition to mileage completed between visits we also pay this allowance from and to your home address each day
• Working hours: 36.5-hour week on a flexible shift pattern, with a potential four-day working week

Location and structure

Location: You will be home-based and spend your shift visiting people in communities across your region. Ideally, you will be living in the ST postcode area.

Core Responsibilities

• Conduct door to door visits to properties where no TV licence is registered.
• Listen to customer reasoning for not having a licence and make an informed decision on next steps.
• Accurately record visit details and complete daily timesheets via the handheld device.
• Explain and sell the benefits of all licence payment schemes.
• Take and accurately record payment details.
• Attend court when required to give evidence in prosecution cases.
• Carry out work and attend meetings as directed by the Visiting Manager.
• Taking Records of Interview under caution.

What you'll need to bring

• Full UK Driving Licence
• Be physically mobile, as you will be visiting multiple locations on a daily basis
• Strong interpersonal and communication skills with an excellent standard of both verbal and written English
• Similar previous experience is not essential; there is a common thread of excellent communication skills across diverse backgrounds

What’s in it for you?

An opportunity to develop new skills and confidence in a role that keeps you active, supported by a network of colleagues working to keep the community connected to their favourite live programmes.

• Competitive salary of £31,650
• Company car which includes personal use, or a £3,700 annual car allowance paid monthly
• 23 days' holiday (rising to 29) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave...and plenty more
• Safeguarding measures including body worn video cameras for all colleagues
• Voluntary benefits designed to suit your lifestyle, including discounts on retail and socialising, health and wellbeing, travel, and technology
• Access to up to £500 of your salary before payday each month, plus budgeting and savings features
• Access to our Employee Network Groups for diversity and inclusive engagement

Training and support

You'll receive four weeks of both engaging virtual classroom training and one-to-one training in your working location with experienced trainers. The virtual classroom training covers the key aspects of your role to build a strong foundation for growth as a Visiting Officer. The one-to-one field support follows with hands-on exposure to customer interactions, technology usage, and alignment with processes and policies. Ongoing support includes management and coaching to help you grow and progress your career.

What we hope you'll do next

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer. We recruit and develop people based on merit and passion, and provide an inclusive, barrier-free recruitment process and working environment. If you need the job description or application form in an alternative format, or require adjustments, please email Iqbal at [e-mail] or call 07784 237318. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.