Television Licence Field Officer

ENGINEERINGUK; Croydon; On-site; GBP 36,000; Full time

Job summary

An established industry player is seeking a Television Licence Field Officer to engage with customers in South West London. This exciting role involves visiting homes to educate residents on TV licence legislation, assisting them in obtaining a licence, and offering flexible payment plans. With a focus on communication and customer service, you'll have the chance to develop new skills while actively contributing to the community. Enjoy a supportive work environment with opportunities for personal growth, flexible working hours, and a range of benefits designed to enhance your lifestyle and well-being. If you're ready to make a difference, this role is perfect for you.

Benefits

Company Car or Car Allowance

Mileage Allowance

23 Days Holiday (rising to 29)

Paid Volunteer Day

Company Matched Pension

Life Assurance

Cycle2Work Scheme

Paid Maternity Leave

Body-Worn Video Cameras

Employee Network Groups

Qualifications

• Strong interpersonal and communication skills are essential.
• Full UK Driving Licence with at least a year of driving experience.

Responsibilities

• Conduct door-to-door visits to properties without a TV licence.
• Accurately record visit details and complete daily timesheets.

Skills

Interpersonal Skills

Communication Skills

Driving Skills

Tools

Handheld Device

Job description

As a Television Licence Field Officer, you will visit customers currently without a TV licence at addresses throughout the South West London area helping them firstly understand and comply with the legislation behind the TV licence, explaining how they can obtain one, and enabling them to find a payment plan that works for them.

Salary and Benefits:
• £35,237 annual salary
• Company car which includes personal use, or a £3700 annual car allowance paid monthly.
• Mileage allowance (paid in line with published HMRC rates) for travel between visits and from/to home.
• Working hours: 36.5-hour week on a flexible shift pattern, with a potential four-day working week.
• Location: Home-based, visiting communities across your region, ideally within SW postcode areas.

Core Responsibilities:

• Conduct door-to-door visits to properties where no TV licence is registered.
• Listen to customer reasoning for not having a licence and make an informed decision on next steps.
• Accurately record visit details and complete daily timesheets via the handheld device.
• Explain and sell the benefits of all licence payment schemes.
• Take and accurately record payment details.
• Attend court when required to give evidence in prosecution cases.
• Carry out work and attend meetings as directed by the Visiting Manager.
• Take Records of Interview under caution.

What you'll need to bring:

• Full UK Driving Licence with at least a year of driving experience.
• Physical mobility for visiting multiple locations daily.
• Strong interpersonal and communication skills with an excellent standard of both verbal and written English.
• Previous experience is not essential; diverse backgrounds are welcomed as long as excellent communication skills are present.

What's in it for you?

• Opportunity to develop new skills and confidence while being active, supported by a network of colleagues.
• 23 days' holiday (rising to 29) with the opportunity to buy extra leave.
• Paid day out of the office for volunteering.
• Company matched pension, life assurance, cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave.
• Provision of body-worn video cameras for safety.
• Voluntary benefits for lifestyle needs.
• Access to up to £500 of salary before payday, along with budgeting and savings features.
• Employee Network Groups for diversity and inclusion.

You'll receive four weeks of engaging virtual classroom training and one-to-one training in your working location with experienced trainers, covering key aspects of your role and enhancing your skills in the field.

What we hope you'll do next:
Choose 'Apply now' to fill out our short application, so that we can find out more about you.

We're an equal opportunity and Disability Confident employer, committed to providing an inclusive, barrier-free recruitment process. If you need the job description or application form in an alternative format, or would like to discuss any support you might need, please contact us.

Location:
Croydon, United Kingdom
Time Type:
Full time
Contract Type:
Permanent