Teletriage Nurse

Sonder; London; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading workplace wellbeing company in London is seeking a Teletriage Registered Nurse to provide critical assessments and triage support. This position involves evaluating medical conditions and working within a collaborative team for 24/7 care. The ideal candidate will hold a Bachelor's in Nursing and have emergency experience. This role offers a hybrid work environment and extensive benefits, including 25 days annual leave and professional development support.

Benefits

25 days annual leave plus public holidays

Paid parental leave

Employee Share Option Plan (ESOP)

Access to wellbeing fund

2 days of study leave

Volunteer leave

Qualifications

• Band 6 experience with a strong background in accident and emergency
• Experience in triage and emergency department is mandatory
• Nursing experience in mental health is desirable

Responsibilities

• Triaging patients with acute and chronic conditions
• Providing thorough triage and assessment utilizing the Manchester Tele-Triage System
• Determining urgency and facilitating appropriate referrals
• Collaborating with mental health services and healthcare facilities

Skills

Triage

Emergency Department experience

Assessment skills

Communication skills

Education

Bachelor of Nursing/BSc(Hons) registered with NMC

Job description

Overview

At Sonder, we believe that every person deserves to feel safe, supported, and empowered to be at their best - wherever they are. That’s why we’re redefining workplace health, safety, and wellbeing through a seamless blend of technology and human expertise. Sonder’s mobile platform provides 24/7, real-time support from a dedicated team of safety, medical, and mental health professionals - ensuring that our members receive immediate care when they need it most. In critical situations, we go beyond digital support, offering on-the-ground assistance to manage time-sensitive incidents.

By harnessing real-time insights, we enable organisations to take proactive steps toward a healthier, safer future, which leads directly to tangible bottom-line business outcomes.

An Exciting Time to Join Sonder!

Since our founding in 2017, Sonder has experienced rapid growth, expanding operations across Australia, New Zealand, and the UK. Backed by Australia’s leading venture capital firms, Seek and Blackbird, we are well-capitalised and on a mission to scale globally, partnering with corporations, educational institutions, and government agencies to transform workplace wellbeing at scale.

Our impact and scale:

• 1,000,000+ members across multiple countries
• 200+ team members, plus an extensive network of on-the-ground responders

If you’re passionate about using technology and human expertise to drive meaningful change, join us in shaping the future of workplace wellbeing!

About the role

As a Teletriage Registered Nurse, you will provide telephone and messenger based screenings to evaluate the medical and mental health concerns of our members. You will assess member conditions, prioritise care, make appropriate referrals, and perform critical follow-ups.

Operating under the guidance of our Medical Director and Clinical Leadership team, you will play a key role in our 24/7 support centre. We are seeking compassionate and experienced nurses to support our members. You’ll be required to work across a 24/7 rotating roster.

The ideal candidate will enjoy finding innovative solutions to complex problems and be a strong team player with excellent communication and assessment skills.

This role requires you to be based in the London office, with most shifts requiring in-office attendance. Flexibility to work from home during unsocial hours (weekends and evenings) is available once you have completed your initial training and demonstrated competence in your role.

What you’ll be doing

• Triaging patients with a variety of acute and chronic conditions; medical, mental health, safety and social issues.
• Provide thorough triage and assessment utilizing the Manchester Tele-Triage System (MTS) assessing and following up with patients.
• Determine the urgency and criticality of member conditions to facilitate appropriate referrals
• Coordinate with mental health services, emergency services, and other healthcare facilities as needed.
• Make necessary appointments on behalf of members and ensure continuous care by working with multidisciplinary teams.
• Provide referrals to counselling and partner services according to member needs.
• Carry out follow-up calls to evaluate the need for further assistance and support continuity of care.
• Collaborate with a team of doctors, nurses, and mental health professionals to provide the most appropriate and accessible outcome to our patients.

Who are we looking for

What you bring to the team:

• Bachelor of Nursing/BSc(Hons) registered with NMC board without restrictions
• Band 6 experience with a strong background of accident and emergency.
• Nursing experience including:
  • Triage - Mandatory
  • Emergency Department - Mandatory
  • Mental Health

Why join Sonder?

At Sonder, we thrive in a fast-paced, high-performance environment with a strong commitment to our people. Our team is a collaborative, vibrant group of passionate professionals, dedicated to making a real impact on people’s lives every day.

• Hybrid and flexible working environment. Enjoy the perfect balance of in-office collaboration and work from home flexibility, empowering you to optimise your productivity and work-life balance.
• 25 days annual leave plus public holidays
• Our employees and their families get free access to the Sonder app with 24/7 support.
• Paid parental leave with an attractive return to work policy, 12 weeks for Primary Carers and 4 weeks for Secondary Carers, plus our Primary Carers return to work at 80% for the first 3 months at full pay.
• 2 days of study leave to invest in your professional growth.
• Employee Share Option Plan (ESOP) – share in Sonder’s success.
• Access £125 annually to fund to invest in your wellbeing, empowering you to choose the support that best fits your needs.
• Volunteer leave. 2 days per year to participate in meaningful causes and contribute back to the community.

Sonder is for Everyone

At Sonder, we are committed to fostering a workplace that reflects the rich diversity of the communities we serve. Our members come from all backgrounds, and we know that a diverse team helps us better understand and support their needs. We encourage applications from people of all ages, abilities, cultural backgrounds, gender identities, sexual orientations, and religious beliefs. We are proud to be an inclusive employer and strongly encourage Aboriginal and Torres Strait Islander peoples to apply. We are an equal opportunity employer and all hiring decisions are based on merit, capability, and alignment with the role.

Due to the nature of our industry, all Sonder employees are required to complete a National Police Check and DBS check.

Hybrid role suitable for in-office attendance with optional home working after training.