Telesales Team Manager

Utility Bidder; Leicester; On-site; GBP 40,000 - 45,000; Full time

Job summary

An exciting opportunity for an experienced Telesales Team Manager at a leading energy consultancy in Leicester. In this pivotal role, you'll lead a passionate team, drive performance, and foster a positive work environment to ensure top-notch client services and sales targets are met and exceeded. Ideal candidates should possess strong leadership skills, a demonstrated sales track record, and a commitment to developing team potential.

Benefits

Ongoing training and development

33 days holiday – with buy & sell options

Paid Birthday Leave

Employee Assistance Programme with 24/7 Remote GP access

Cycle to Work Scheme

Pension Scheme

Life assurance cover

Qualifications

• Demonstrated success in outbound telesales with team leadership experience.
• Strong coaching and mentoring skills focused on enhancing performance.
• Proven track record of exceeding sales objectives.

Responsibilities

• Inspire and lead a team of outbound telesales agents to exceed sales goals.
• Provide training and development initiatives for team growth.
• Track team performance metrics and offer coaching to improve effectiveness.

Skills

Coaching

Leadership

Communication

Motivation

CRM familiarization

Microsoft Office

Job description

About Us

Utility Bidder is a renowned energy consultancy that is revolutionising the way businesses handle their energy expenses. Our commitment to customer service has empowered us to assist countless businesses in securing the best energy deals available, leading to substantial cost reductions.

We are on the lookout for an experienced Telesales Team Manager to join our vibrant team in Leicester. In this vital role, you will be instrumental in inspiring and guiding our outbound telesales team to reach their targets while providing exceptional service to our clients.

Our Leicester office is conveniently located just a 5-minute walk from Leicester Train Station.

Job Details

In this position, you'll take the helm of a dynamic team of outbound telesales agents, providing them with the necessary support and encouragement to not only meet but surpass their sales goals. You'll play a crucial role in their development through training, coaching, and performance management.

• Inspire, lead, and energise a team of outbound telesales agents to reach and exceed their sales goals.
• Deliver ongoing training and development initiatives to empower team members, nurturing a culture of continuous growth.
• Play an active part in the recruitment and onboarding of new Telesales agents.
• Track team performance metrics and offer valuable feedback and coaching to boost overall effectiveness.
• Facilitate regular team meetings to align on targets, exchange best practices, and celebrate achievements.
• Collaborate closely with the management team to ensure our sales strategies and objectives are in sync.
• Foster a positive and dynamic work environment that promotes collaboration and drives productivity.
• Conduct regular one-on-one meetings to ensure that all performance and personnel management duties are in alignment, with assistance from our human resources team.

If you are passionate about sales and have a talent for leadership, this is a fantastic opportunity to take the next step in your career.

• Demonstrated success in outbound telesales, ideally with a background in team leadership
• Strong skills in coaching and mentoring, with a focus on enhancing team performance
• Outstanding communication abilities paired with a talent for inspiring and motivating teams
• Driven by targets and results, with a proven history of not just meeting but surpassing sales objectives
• Skilled in Microsoft Office and familiar with CRM systems
• Able to thrive under pressure while juggling multiple priorities
• A positive mindset and dedication to building a cooperative team atmosphere
• Exceptional management skills with a solid grasp of HR policies and practices

• Base salary £40,000 - £45,000 DOE+ commission. (OTE £70 - £80K)

• Ongoing training and development including extensive 1:1 coaching and group sessions.
• 33 days holiday (inc bank holidays) – with the opportunity to buy & sell holidays.
• Paid Birthday Leave
• Employee Assistance Programme – with 24/7 access to a Remote GP
• Cycle to Work Scheme & Tech Scheme
• Pension Scheme
• Life assurance cover

Utility Bidder is an Equal Opportunities Employer. The company is committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, race, marital status, medical history, genetic information or parental status. We base all our employment decisions on merit, job requirements and business needs.

Utility Bidder Recruitment Agency Policy

Utility Bidder has a commitment to building relationships directly with candidates for our employment opportunities, as such we do not accept speculative CVs from recruitment agencies.

Where agencies are required, we will work with our preferred agencies to source candidates for specific vacancies and will only pay agency fees where we have a documented agreement in place and an agency has been appointed by a member of the Utility Bidder People Team.

We do not pay agency fees where speculative or unsolicited CVs are submitted to Utility Bidder by any means other than through our recruitment portal.

Where CVs are submitted without instruction from the Utility Bidder People Team, Utility Bidder reserves the right to contact and work with these candidates directly without payment of agency fees.